Acd Administrator Key - ESI -1000 User Manual

User's Guide

ACD administrator key

Setting a programmable feature key to be an ACD administrator key allows a user to view the call activity of an
ACD group. Set a programmable feature key with 5 6 3 and the ACD department number (for example, 5 6 3 2 9 0),
and then press the key. It will glow green and the bottom line of an ACD group's display will appear until you
press the key again.
To program an ACD administrator key:
1. Hold down the desired programmable feature key for at least two seconds, to enter programming mode.
2. Press 5 6 3 followed by the ACD department number.
Note: If you don't know the department number, contact your System Administrator.
3. Press the same programmable feature key again.
Notes: While you're logged on, your phone's display will show the department's call status (see "Display
indications," page I.3); however, department calls WON'T be directed to your extension.
The number of ACD administrator keys which can be programmed per department depends on which ESI
system you have:
— One per department on an ESI-50.
— Two per department on an ESI-100.
— Four per department on an ESI-200.
— Eight per department on an ESI-600 or ESI-1000.
The department call display takes priority over most other displays, such as voice mail or user programming.
If you must see display information while playing voice messages, log off from the ACD department first.
I.5
ACD agent operation