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ESI Phone
User's Guide
ESI C-Plus
ESI C-Plus Executive
FOR
AND
0450-1177
Rev. D
For on-line help, visit www.esi-estech.com/users.
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and
builds innovative telecommunications products for businesses like yours. Because of their powerful combination of
value and features, ESI products are consistently recognized by industry publications and leaders.
Copyright © 2011 ESI (Estech Systems, Inc.).
Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page, and Verbal User Guide
are trademarks of ESI. Information contained herein is subject to change without notice. ESI products are protected
by various U.S. Patents, granted and pending. Visit ESI on the Web at www.esi-estech.com.
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Table of Contents
Related Manuals for ESI C-Plus
Summary of Contents for ESI C-Plus
- Page 1 For on-line help, visit www.esi-estech.com/users. About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders.
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Page 2: Table Of Contents
12-Key Feature Phone (legacy product)......... A.5 Personal greeting reminder ..........F.10 ESI Cordless Handsets............A.6 Headset operation..............F.10 Connecting your ESI phone ........... A.7 Outside dial tone preference..........F.11 Line keys ................F.11 Help mode (Verbal User’s Guide)........B.1 Optional features ..............F.12 User programming: An introduction ........C.1... -
Page 3: Introduction
You will be able to learn many of the features by simply using your phone; and this User’s Guide will introduce you to the wide variety of features offered by your ESI system and how to use your phone effectively to achieve maximum benefits. -
Page 4: Esi 40D Business Phone
The ESI 40D Business Phone’s built-in voice mail features and voice prompts make it easy to program and use. Up to two ESI 40D Business Phones (or two 48-Key Feature Phones, or one of each) may be installed on an ESI C-Plus Executive system. -
Page 5: 48-Key Feature Phone
Up to two 48-Key Feature Phones (or two ESI 40D Business Phones, or one of each) may be installed on an ESI C-Plus Executive system. Items referenced elsewhere... -
Page 6: 24-Key Feature Phone
Introduction 24-Key Feature Phone Available for all ESI C-Plus systems, the 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use. -
Page 7: 12-Key Feature Phone (Legacy Product)
User’s Guide Introduction 12-Key Feature Phone (legacy product) The legacy 12-Key Feature Phone, still in use on many installed ESI systems, includes the basic, most commonly used phone features. This simplified model supports neither speakerphone operation nor Esi-Dex. Items referenced elsewhere... -
Page 8: Esi Cordless Handsets
Introduction ESI Cordless Handsets Available for all ESI C-Plus systems, ESI’s digital Cordless Handsets come in two models — compact and heavy-duty — but each offers the same features. Note that they do not have the following features found on some ESI desktop phones: speakerphone, Esi-Dex support (or ESI-DEX key), Caller ID key, Virtual Mailbox Key support, or Verbal User Guide (or PROG/HELP key). -
Page 9: Connecting Your Esi Phone
Introduction Connecting your ESI phone Depending on which ESI phone you have, use the appropriate diagram (below) to connect it. Each diagram represents the panel on the phone’s underside. Notes: The “Top of phone” and “Bottom of phone” references in these diagrams show the correct vertical orientation of the phone —... - Page 10 • A charger/cradle to charge the Handset. • An AC adapter for use with only the charger. • A base station to provide a digital interface between the ESI phone system and ESI Cordless Handset. This base station is line-powered and thus needs no AC power.
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Page 11: Help Mode (Verbal User's Guide)
Notes: As explained on page A.1, your ESI phone has a combo PROG/HELP key unless it is a 48-Key Feature Phone (which has separate PROGRAM and HELP keys). Under the circumstances described in this section, the PROG/HELP key will invoke Help mode. -
Page 12: User Programming: An Introduction
7 Power-saving mode 9 Un-delete Note: Background announce and selections 5 and 6 under Station Options are not available on the legacy 12-Key Feature Phone. Option 7 is available on only the ESI Cordless Handset. For use with only ESI Cordless Handsets. -
Page 13: Select Personal Greeting
User’s Guide User programming: An introduction 1 Select personal greeting Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re- record, delete or hear again — or select the current greeting by pressing #. 1 Record personal greeting Begin recording at the tone. - Page 14 Assigned in a previous programming session and Solid red Solid green Solid amber not yet viewed in current session Never assigned and not yet viewed in current session Note: Each ESI Cordless Handset has only one LED color — red — with similar blinking rates.
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Page 15: Station Options
Note: Applicable to only an ESI Cordless Handset. Allows you to enable or disable an ESI Cordless Handset’s power-saving mode. Enabling this mode helps achieve full battery life. However, if full-time status monitoring is required, you can disable this mode. In... -
Page 16: Station Audibles
The station audibles programming provides control of the following audible items: Notes: Only the third setting, message ring, is applicable to the ESI Cordless Handset. Your phone has a secondary ring tone you’ll hear (if your phone system has been programmed accordingly by your Installer) when call waiting occurs —... -
Page 17: External Message Notification
User’s Guide User programming: An introduction 6 External message notification 1 Delivery options 1 Delivery to phone number only 2 Notify pager only 0 No off-premises delivery 2 Phone delivery 1 Enter phone number Enter the phone number (24 digits, maximum) followed by #. Do not include an outside line access code (i.e., don’t add 9, 8, or 7) before the number. -
Page 18: Voice Mail Operation
For direct access to all voice mail features, such as picking up messages or transferring directly to mailboxes: • On an ESI 40 Business Phone, 48-Key Feature Phone, or 24-Key Feature Phone — Use the blue VOICE MAIL key. It will blink whenever you have one or more new messages, and the display will show you how many new and old messages are stored for you on the ESI system. -
Page 19: Leaving Messages
(the key’s LED will glow green and the greeting played as confirmation). Note: (Not applicable to ESI Cordless Handset or legacy 12-Key Feature Phone) Press RECORD while the confirmation is playing and follow the prompts to record the greeting. Otherwise, listen to the greeting to the end and follow the prompts. -
Page 20: Off-Premises "Reach Me
Message(s) waiting display If you have at least one new message, your ESI desktop phone’s VOICE MAIL key will blink (except on a legacy 12-Key Feature Phone) and your display will show the number of new and old messages in your mailbox. - Page 21 User’s Guide Voice mail operation 4. At the end of each message, the ESI system prompts you for instructions (see the chart, “Keys’ functions during voice mail message retrieval,” below). Once you’ve learned these prompts, you can proceed more rapidly by pressing one of the appropriate keys any time during a message or during a prompt.
- Page 22 , then pressing your station key [or entering your mailbox number] and then hanging up). 2. If required, enter your password. 3. The ESI system will announce the number of new and old messages, and will start playback of messages starting with the oldest new message and continue until all messages and recordings have played or you press to disconnect.
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Page 23: Live Recording
(Not available on legacy 12-Key Feature Phone.) Note: To use this feature on an ESI Cordless Handset, it must have a programmable feature key set for key code 582. (See “Optional features,” page F.12.) It then functions like the RECORD key described herein. -
Page 24: Off-Premises Message Delivery
To program this, press PROG/HELP 6. Introduction The ESI system can be programmed to deliver messages to an off-premises phone or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.), a delay time (the period that the system is to wait before attempting to deliver the message),... -
Page 25: Message Recycle Bin (Un-Delete)
(Not on ESI Cordless Handset or legacy 12-Key Feature Phone.) The red status indicator lamp is located at the top of an ESI 40 Business Phone, 48-Key Feature Phone, or 24-Key Feature Phone. The status indicator lamp indicates three conditions: •... - Page 26 User’s Guide Voice mail operation Programming your guest mailbox from an ESI Feature Phone Press PROG/HELP , then the mailbox number and then # to confirm. You will be prompted to: record the greeting, change the password, enter an external paging number, or exit by hanging up.
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Page 27: Optional Voice Mail Feature: Broadcast Mailbox (500)
The broadcast mailbox lets you broadcast a “master” message to all system users’ mailboxes. When you record a master message in the broadcast mailbox, the ESI system instantly copies it into the mailbox of each user who has recorded a personal greeting. -
Page 28: Optional Voice Mail Feature: Cascade Notification Mailboxes
If a cascade notification mailbox receives a new message, the ESI system dials the first number for a set number of times. If it receives no response, the ESI system then dials a second number for a set number of times. If, again, there is no response, the ESI system dials the third number;... - Page 29 To change the number, you must delete it and then re-enter it as desired. For those situations where more than one cascade notification mailbox is in operation, the ESI system automatically sends the mailbox number to the display of a cell phone or digital pager, to indicate which mailbox has new messages.
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Page 30: Esi Phone Operation
DND (do not disturb; see “MUTE/DND,” page E.3), monitor mode, and — on an ESI desktop phone (other than the legacy 12-Key Feature Phone) — the system’s current line usage. Note: An ESI Cordless Handset’s display is similar to that of the 24-Key Feature Phone; one difference is that a Cordless Handset doesn’t show line usage. - Page 31 The fixed-feature keys on the phone are permanently labeled as to their usage. The FLASH/REDIAL and MUTE/DND key on an ESI phone each have two purposes; your ESI system will govern this by permitting only the appropriate function when either is pressed, depending on the circumstances at that moment. The different phone models have some different fixed-feature keys.
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Page 32: Dial Tone
• Adjusting the volume heard through the handset and speaker — Your phone will maintain the chosen volume setting until you change it. • Serving as scroll keys for operations (such as Esi-Dex or programming) that may show several entries on the display, such as special characters: #, , P, and F. -
Page 33: Basic Phone Use
Shortcut for either outside or internal calls on speakerphone-equipped ESI phones: If you press a station key or dial an extension number, the ESI system automatically activates the speakerphone. What you dial to reach an outside line depends on your system’s particular setup. If you’re not sure, consult your administrator. -
Page 34: Direct Station Selection
Amber; steadily lit In DND mode Note: Each ESI Cordless Handset has only red LEDs, and only on its four programmable feature keys. The illumination activity (such as blinking) otherwise is similar to that described above. To call another station programmed into one of your station keys: 1. -
Page 35: Transferring An Outside Call
User’s Guide ESI phone operation Transferring an outside call ..to another station Blind transfer 1. While connected to an outside call, press a station key (or press TRANSFER and then dial the extension number). -
Page 36: Transferring An Internal Call
User’s Guide ESI phone operation . . . to a voice mailbox Transferring a caller to a mailbox to leave a message 1. While connected to an outside call, press VOICE MAIL and the appropriate station key — or, if your phone has no station key programmed for this destination, press VOICE MAIL and TRANSFER, and then dial the extension number. -
Page 37: Conference Calling
LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTIONS OR ANY OTHER COSTS OR DAMAGES RELATED THERETO ARISING FROM THE USE OF THESE FEATURES If you’re using an ESI Cordless Handset, use the TRANS/CONF/PRG key each time these instructions tell you to use CONF. -
Page 38: Call Forwarding
The call forwarding key will be solid green to indicate that it is active. Call forwarding/no-answer Note: The ESI Cordless Handsets and legacy 12-Key Feature Phone do not support call forwarding/no-answer. One special form of call forwarding your phone can do is called call forwarding/no-answer. As the term implies, it’s a forwarding that occurs only after a call to your extension goes unanswered;... - Page 39 ) to select either ENABLE or DISABLE for call forwarding/no-answer. 5. Press # to confirm. Your extension may not be allowed to have this feature. Contact your ESI Reseller for more information. You must press 1 to answer the forwarded call (just as with off-premises “reach-me”; see page D.3).
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Page 40: Call Waiting
You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station key, if one exists for it on your ESI phone, is glowing red). This generates a call waiting tone in the other station’s earpiece and puts a call waiting indication on the bottom line of that station’s display, as explained in “Call... -
Page 41: Hold/Exclusive Hold Operation
To place a call on hold While on a call, press HOLD to place the call on hold. The HOLD key LED will light solid red on your ESI phone and will blink red on all other phones. Also, your ESI phone’s display will show the quantity, and... -
Page 42: To Place A Call On Exclusive Hold
ESI phone operation To retrieve a held call To retrieve a held call from the same ESI phone where it was put on hold, press HOLD again and dial the appropriate line number (using the display for reference). To retrieve a held call from any idle ESI phone on the system, press HOLD and dial the appropriate line number. -
Page 43: Paging
Press PAGE 0 to page through the speakers of all of the ESI phones. Press PAGE and then 1, 2, or 3 to access a programmed paging zone. (See the administrator for a list of page zones.) The Installer may have added an overhead page system to one or more of these page zones. -
Page 44: Optional Features
Live outside calls If your station has been designated to receive live outside calls — i.e., those that have neither come through the auto attendant nor been transferred — your ESI phone will: (a.) Display that you are receiving an outside call (b.) Ring with a double cadence (internal calls ring with a single cadence). -
Page 45: Special Keys
To send a flash hook signal, quickly press the hookswitch once. To release (disconnect), hold down the hookswitch for one second. To hang up when using an ESI Cordless Handset, press TALK or put the handset in its charging cradle. Certain legacy phones have separate FLASH and REDIAL keys. -
Page 46: Esi-Dex
(Not available on ESI Cordless Handsets or legacy 12-Key Feature Phone.) Esi-Dex (“easy Dex”) is a powerful feature that lets you access and auto-dial stored names and numbers. You may access names and numbers from as many as four different Dexes (i.e., indexes):... - Page 47 Special keys . . . On an ESI phone with a three-line display 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2. Press a key to choose the appropriate Dex —Station Dex (STA), System Dex (SYS), or Personal Dex (PER) —...
- Page 48 You can add names to your Personal Dex by using either the Caller ID method or the manual method. The Caller ID method is the same regardless of whether you’re using a ESI phone with a two-line display or an ESI phone with a three-line display;...
- Page 49 Special keys Manual method (on an ESI phone with a three-line display) 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: Note: Your display may differ, depending upon the availability of certain Dexes on your system.
- Page 50 Deleting names from your Personal Dex . . . On an ESI phone with a two-line display 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the Personal Dex: 2. Choose the desired name from the Personal Dex, using one of two methods.
- Page 51 Special keys . . . On an ESI phone with a three-line display 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2. Press PER to choose the Personal Dex.
- Page 52 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. 2. Press PER to select the Personal Dex. (Continued) If the number is already in your Personal Dex, the message ALREADY STORED will appear on the display. This indicates Esi-Dex has prevented storing the same number multiple times.
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Page 53: Override Ring
System speed-dialing with Esi-Dex If your administrator has programmed system speed-dial numbers, you can access one of these numbers either via Esi-Dex, as explained in the foregoing discussion, or auto-dial it by dialing its corresponding three-digit access number. Example: If an out-of-town factory location has been programmed as system speed-dial access number 605, you can lift the handset, receive internal dial tone, dial 6 0 5 and this will automatically dial the factory’s number. -
Page 54: Message Monitor Mode (Live Call Screening)
Not all headsets are compatible with your ESI phone; contact your ESI Reseller for a list of compatible models. Once a headset is plugged into an ESI Cordless Handset, audio is automatically transferred to the headset, so there is no need to program a headset key if using a Cordless Handset. -
Page 55: Outside Dial Tone Preference
Notes: Dialing 9 (or 8 or 7) to be assigned a line automatically is always available. Each ESI Cordless Handset has only red LEDs, and only on its four programmable feature keys. The illumination activity (such as blinking) otherwise is similar to that described above. -
Page 56: Optional Features
In some instances, you must use a programmable feature key to serve as an on/off key for the feature (see “Programmable feature keys,” page C.2). Note: In the codes below, XXX = extension number.. (legacy) ESI Cordless ESI 40D, 24-Key, Code Feature key Page 12-Key Phone... - Page 57 Headset key (Code 564) Note: It’s unnecessary to program this key on an ESI Cordless Handset; one simply plugs in or unplugs a headset as desired. This key provides for easy connecting to/disconnecting from calls when operating in headset mode (see “Headset operation,”...
- Page 58 • To view the telephone number (rather than the name), press 2. • To delete a record, press 7 while the record is on the display. • To store the record in your Personal Dex, press ESI-DEX. To finish, press the Caller ID key again (or press RELEASE).
- Page 59 • If phone is idle (on-hook) — Puts the phone into do-not-disturb (DND) mode, sending callers directly to your voice mailbox Note: When programmed on an ESI Cordless Handset, this key performs only the DND function; to mute or “un-mute” an ESI Cordless Handset, use the keys on its side.
- Page 60 Cordless Handset. Program the key on the ESI desktop phone. Press this key to transfer an active call between a desktop ESI Feature Phone and an ESI Cordless Handset (either direction — to or from the ESI desktop phone).
- Page 61 Quick Switch. To transfer the call to your Cordless Handset: 1. Press the Quick Switch Key. This “blind-transfers” the call to the ESI Cordless Handset, causing it to ring, while simultaneously disconnecting the desktop phone.
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Page 62: Analog Stations
• Overhead paging access (unless overhead paging is included in a paging zone). Tip: To use a non-ESI cordless phone in conjunction with an ESI phone, program a programmable feature key (or use CFWD) to easily forward calls to the cordless phone when out of your office. Have the Installer program the cordless phone’s station programming to forward unanswered calls to your ESI phone’s mailbox. -
Page 63: Transferring Calls
User’s Guide Analog stations Transferring calls Transferring outside calls While connected to an outside call, FLASH and dial the extension number. Hang up immediately to perform a blind transfer, wait until the called person answers, announce the caller and then hang up. If the transferred-to person does not answer, FLASH to be reconnected to the original caller. -
Page 64: Call Forwarding
Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the system should forward all calls. Note: If the forwarded-to station is busy or does not answer a forwarded call, the ESI system will return the call to your mailbox. -
Page 65: Paging
1. John, pick up line 1, please.” Overhead paging Station number 199 is designated as the overhead paging port. If the ESI system has been connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement after the tones. -
Page 66: Message Waiting Indication
Note: The ESI system doesn’t support any visual message-waiting indication on an analog station. Retrieving messages You can pick up messages from your station, when away from the office or from another user’s ESI phone. 1. Lift the handset, and then dial followed by your extension number. - Page 67 User’s Guide Analog stations Functions available during analog station voice mail message retrieval Note: Functions tinted light gray, below, either change or are not available when you’re using an ESI phone (see page D.4). Key Function Description Pause Pauses for one minute or until 1 is pressed again.
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Page 68: Analog Station Programming
User’s Guide Analog stations Analog station programming After logging into your mailbox (pressing followed by the mailbox number), dial 5 to program. 1 Select personal greeting Select the desired greeting number: 1, 2 or 3. The system will prompt to re-record, delete, hear, or select as the current greeting by pressing #. - Page 69 Analog stations Off-premises message delivery The ESI system can be programmed to deliver messages to an off-premises phone and/or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.) or the pager number and a delay time (the period that the system is to wait before attempting...
- Page 70 User’s Guide Analog stations 6 Off-premises message delivery 1 Delivery options 1 Delivery to phone number only 2 Notify pager only 0 No off-premises delivery 2 Phone delivery 1 Enter phone number Enter the phone number followed by # (24 digits maximum). Do not include an outside line access code (i.e., don’t add 9, 8 or 7) before the number.
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Page 71: Index
Call waiting, E.11 Paging through phones, E.14 Background announce, E.12 Zones, E.14 Station-to-station, E.11 Password, C.5 Personal Dex. See Esi-Dex Caller ID, E.1 Analog stations, G.1 Personal greetings, D.1, F.10, G.4 Caller ID key, F.14 Personal greeting keys, F.14 Cascade notification mailbox programming, D.11 Reminder, F.10...