ESI Phone User Manual

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Page 1 For on-line help, visit www.esi-estech.com/users. About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders.
Page 2: Table Of Contents
12-Key Feature Phone (legacy product)......... A.7 Outside dial tone preference ..........F.13 ESI Cordless Handset II............A.8 Line keys................F.13 Connecting your ESI phone ........... A.9 Optional features..............F.14 Help mode (Verbal User’s Guide)........B.1 Analog stations ..............G.1 Caller ID................G.1 User programming: An introduction ........C.1...
Page 3: Introduction
You will be able to learn many of the features by simply using your phone; and this ESI-50L User’s Guide will introduce you to the wide variety of features offered by your ESI system and how to use your phone effectively to achieve maximum benefits.
Page 4: Esi 60 Phone
ESI 60 phone The ESI 60 phone has a variety of programmable and built-in features. The model that works with your system is the ESI 60D (a digital phone). It supports up to two optional Expansion Consoles (see page A.5). The ESI 60 models offers the same basic features which are described throughout this User’s Guide.
Page 5: Esi 40 Phone
The ESI 40 phone has a variety of programmable and built-in features. The model that works with your system is the ESI 40D (a digital phone). It supports up to two optional Expansion Consoles (see page A.5). The ESI 40 offers the same basic features which are described throughout this User’s Guide.
Page 6: 48-Key Feature Phone
PAGE key E.16 Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct programming by holding down a programmable feature key for at least two seconds (similar to how you might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name...
Page 7: Optional Expansion Consoles
Note: Your Installer or System Administrator must enable Expansion Console support for your extension before you can use one or both Expansion Consoles. The ESI 60, ESI 40, and 48-Key Feature Phone each can support up to two optional Expansion Consoles, for a possible total of 120 additional programmable feature keys.
Page 8: 24-Key Feature Phone
However, the 24-Key Feature Phone doesn’t support IP, ESI’s VIP family of software applications , or the Expansion Consoles. As is true for the ESI phones mentioned earlier, the 24-Key Feature Phone has built-in voice mail features and voice prompts that make it easy to program and use.
Page 9: 12-Key Feature Phone (Legacy Product)
User’s Guide Introduction 12-Key Feature Phone (legacy product) The legacy 12-Key Feature Phone, still in use on many installed ESI systems, includes the basic, most commonly used phone features. This simplified model doesn’t support IP, ESI’s VIP family of software applications , the Expansion Consoles, speakerphone operation , or Esi-Dex.
Page 10: Esi Cordless Handset Ii
ESI Cordless Handset II ESI’s Digital Cordless Handset II gives you most of the same features found in the 24-Key Feature Phone, but in a compact, portable form. Note that it does not have the following features found on some ESI desktop phones: Esi-Dex support (or ESI-DEX key), Caller ID key, Virtual Mailbox Key support, or Verbal User Guide.
Page 11: Connecting Your Esi Phone
Introduction Connecting your ESI phone Depending on which ESI phone you have, use the appropriate diagram (below) to connect it. Each diagram represents the panel on the phone’s underside. Notes: The “Top of phone” and “Bottom of phone” references in these diagrams show the correct vertical orientation of the phone —...
Page 12 Expansion Consoles. The 60-Key Expansion Console can be connected to an ESI 60, ESI 40, or 48-Key Feature Phone. If connecting both a 60-Key Expansion Console and a Second Expansion Console to a 48-Key Feature Phone, see “Second Expansion Console connection,”...
Page 13 The Second Expansion Console can be connected to a 60-Key Expansion Console that is connected to an ESI 60, ESI 40, or 48-Key Feature Phone. If connecting only one Expansion Console to one of these phone models, see “60-Key Expansion Console connection,” page A.10; the Second Expansion Console connects to the 60-Key Expansion Console and cannot connect directly to the ESI phone.
Page 14: Base Station Installation
(such as a network room). Choose a location at least 30 feet away if more than six base stations are needed in a building. A Digital Cordless Handset II base station requires only a line cord to the ESI system; AC power isn’t needed because the base station receives power from the system via the line cord.
Page 15: Help Mode (Verbal User's Guide)
Notes: As explained on page A.1, your ESI phone has a combo PROG/HELP key unless it is a 48-Key Feature Phone (which has separate PROGRAM and HELP keys). Under the circumstances described in this section, the PROG/HELP key will invoke Help mode.
Page 16: User Programming: An Introduction
ESI Cordless Handset. For use with only ESI Cordless Handsets. Available only if your system is using ESI Presence Management. If you’re not sure whether it is, consult your System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.
Page 17: Select Personal Greeting
User’s Guide User programming: An introduction 1 Select personal greeting Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re- record, delete or hear again — or select the current greeting by pressing #. 1 Record personal greeting Begin recording at the tone.
Page 18 Assigned in a previous programming session and Solid red Solid green Solid amber not yet viewed in current session Never assigned and not yet viewed in current session Note: Each ESI Cordless Handset has only one LED color — red — with similar blinking rates.
Page 19: Station Options
For example: If you have a programmable feature key set as a station key for someone’s extension, the system updates your Cordless Handset based on that extension’s current status (busy, idle, do-not-disturb, or — with optional ESI Presence Management — off-premises).
Page 20: Station Audibles
(range: off to high), then press # to accept it. Note: On an ESI desktop phone with a status indicator lamp, if the ringer volume is turned off, the status indicator lamp will not “flutter” when an incoming or recalled call is presented to the phone (see “Status indicator lamp,”...
Page 21: External Message Notification
User’s Guide User programming: An introduction 6 External message notification Note: To use this feature, a legacy 12-Key Feature Phone must have a voice mail key assigned. 1 Delivery options 1 Delivery to phone number only 2 Notify pager only 3 Call first and then page 4 Call and page at the same time 0 No off-premises delivery...
Page 22: Personal Call Routing
For additional details, consult the ESI Presence Management User’s Guide (ESI part # 0450-0793). Note: This function is available only if your phone system is using ESI Presence Management. If you’re not sure whether it is, consult your System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.
Page 23 For additional details, consult the ESI Cellular Management User’s Guide (ESI part # 0450-1189). Note: This function is available only if your phone system is using ESI Cellular Management. If you’re not sure whether it is, consult your System Administrator. For more information about ESI Cellular Management, visit www.esi-estech.com/BT.
Page 24: Voice Mail Operation
For direct access to all voice mail features, such as picking up messages or transferring directly to mailboxes: • On an ESI 60 — Use the blue VOICE MAIL key. It will blink whenever you have one or more new messages, and the upper display will show you how many new and old messages are stored for you on the ESI system.
Page 25: Leaving Messages
If your system is using ESI Presence Management, consult the ESI Presence Management User’s Guide (ESI part # 0450-0793) to learn about additional, special functionality that may be available to you. If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator.
Page 26: Autopage
You must have personal greeting 2 selected and it must tell callers to press 4 for this feature. To use this feature, follow these steps: 1. From your ESI phone, press PROG/HELP 6 2 1 and enter the telephone number to which you want calls forwarded when you’re off-premises.
Page 27: Message Retrieval
Message(s) waiting display If you have at least one new message, your ESI desktop phone’s VOICE MAIL key will blink (except on a legacy 12-Key Feature Phone) and your display will show the number of new and old messages in your mailbox.
Page 28 If using an ESI 60 Business Phone Note: If you’re using an ESI 60D (digital) phone, there will be a two- to three-second delay in display performance when you enter or exit the visual voice mail feature described below. (There is no such delay in display performance in using visual voice mail on an ESI 60IP phone.)
Page 29 1. Press VOICE MAIL and then 2. Dial your extension number. 3. Follow the procedures described in “Retrieving voice mail messages from your ESI phone” (page D.4). Applicable to 24-Key Feature Phone only. A local call may not be dialed correctly depending on the limitations of the local dialing plan. You may need to dial some of these calls manually.
Page 30 (Not available on ESI Cordless Handset or legacy 12-Key Feature Phone.) If you frequently pick up your messages from another user’s ESI phone or have others help pick up your messages, you may want to program a programmable feature key on that phone as a Virtual Mailbox ™...
Page 31: Live Recording
(Not available on legacy 12-Key Feature Phone.) Note: To use this feature on an ESI Cordless Handset, it must have a programmable feature key set for key code 582. (See “Optional features,” page F.14.) It then functions like the RECORD key described herein.
Page 32: Off-Premises Message Delivery
To program this, press PROG/HELP 6. Introduction The ESI system can be programmed to deliver messages to an off-premises phone or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.), a delay time (the period that the system is to wait before attempting to deliver the message),...
Page 33: Message Recycle Bin (Un-Delete)
(Not on ESI Cordless Handset or legacy 12-Key Feature Phone.) The red status indicator lamp is located at the top of an ESI 60, ESI 40, 48-Key Feature Phone, or 24-Key Feature Phone. The status indicator lamp indicates three conditions: •...
Page 34: Setting Up Twinning
When you receive a call twinned in this fashion, you’ll be prompted to “press 1” to accept the call. If you don’t answer the call, the caller is returned to your voice mailbox on the ESI system. If you’re on a twinned call and need to transfer the call back to the ESI system, just press 4 and you’ll be given internal dial tone;...
Page 35: Optional Voice Mail Feature: Guest Mailboxes
Retrieving guest mailbox messages from an ESI phone To retrieve guest mailbox messages from an ESI phone, follow the same procedure described in “Retrieving voice mail messages using another user’s ESI phone” (page D.6), except that you enter your guest mailbox number rather than an extension number.
Page 36: Urgent Messages
User’s Guide Voice mail operation Programming your guest mailbox from an ESI phone Press PROG/HELP , then the mailbox number and then # to confirm. You will be prompted to: record the greeting, change the password, enter an external paging number, or exit by hanging up.
Page 37: Optional Voice Mail Feature: Group/Broadcast Mailboxes
Group mailboxes let you broadcast a “master” message to all members of a pre-defined group of users (or guest mailboxes). When you record a master message in the group mailbox, the ESI system instantly copies it into the mailbox of each member who has recorded a personal greeting.
Page 38: Deleting A Group Message From The Group Mailbox
To help monitor that all messages have been picked up, you can program a programmable feature key on any ESI phone as a Virtual Mailbox Key for the group mailbox. When new messages exist, the key will blink rapidly; press it to connect automatically to the mailbox. Program the programmable feature key with VOICE MAIL followed by the mailbox number (see “Programmable feature keys,”...
Page 39: Optional Voice Mail Feature: Cascade Notification Mailboxes
If a cascade notification mailbox receives a new message, the ESI system dials the first number for a set number of times. If it receives no response, the ESI system then dials a second number for a set number of times. If, again, there is no response, the ESI system dials the third number;...
Page 40 To change the number, you must delete it and then re-enter it as desired. For those situations where more than one cascade notification mailbox is in operation, the ESI system automatically sends the mailbox number to the display of a cell phone or digital pager, to indicate which mailbox has new messages.
Page 41: Optional Voice Mail Feature: Q & A Mailboxes
User’s Guide Voice mail operation Optional voice mail feature: Q & A mailboxes Important: This is a special, optional feature not explained in the tutorial. Be sure to get your Q & A mailbox numbers from the Administrator. Q & A (question and answer) mailboxes allow you to ask callers for more detailed information, such as on an employment questionnaire or a survey.
Page 42 User’s Guide Voice mail operation 1 Select question Select the desired question number, 1–10. the ESI system will play the question and give you the option to perform one of the following: 1 Record question Begin recording at the tone; press 1 to stop. The new question automatically replaces the old one with that question number.
Page 43: Esi Phone Operation
Your ESI phone may come with an available backlit display, for higher readability under a wider variety of lighting conditions. Although its contrast cannot be adjusted, its brightness can be adjusted while the phone is idle by...
Page 44: Keys
The fixed-feature keys on the phone are permanently labeled as to their usage. The FLASH/REDIAL and MUTE/DND key on an ESI phone each have two purposes; your ESI system will govern this by permitting only the appropriate function when either is pressed, depending on the circumstances at that moment. The different phone models have some different fixed-feature keys.
Page 45 • Adjusting the volume heard through the handset and speaker — Your phone will maintain the chosen volume setting until you change it. • Serving as scroll keys for operations, such as Esi-Dex or programming, that may show several entries on the display.
Page 46: Dial Tone
If your system is using ESI Presence Management, your phone’s MUTE/DND key won’t turn amber when you exit the building using your electronic key; for more details, refer to the ESI Presence Management User’s Guide (ESI part # 0450-0793). If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator.
Page 47: Basic Phone Use
— press SPEAKER. If using a Cordless Handset, press TALK or put the Handset in its charging cradle. Shortcut for either outside or internal calls on speakerphone-equipped ESI phones: If you press a station key or dial an extension number, the system automatically activates the speakerphone.
Page 48: Direct Station Selection
Installer has programmed. If your system is using ESI Presence Management, your phone’s MUTE/DND key won’t turn amber when you exit the building using your electronic key; for more details, refer to the ESI Presence Management User’s Guide (ESI part # 0450-0793). If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator.
Page 49: Blind Transfer
User’s Guide ESI phone operation Supervised transfer — announcing the caller to the called person 1. While connected to an outside call, press a station key (or press TRANSFER and then dial the extension number) and wait until the called person answers.
Page 50: Transferring An Internal Call
User’s Guide ESI phone operation . . . to a voice mailbox Transferring a caller to a mailbox to leave a message 1. While connected to an outside call, press VOICE MAIL and the appropriate station key — or, if your phone has no station key programmed for this destination, press VOICE MAIL and TRANSFER, and then dial the extension number.
Page 51: Conference Calling
If you’re using an ESI Cordless Handset, use the TRANS/CONF/PRG key each time these instructions tell you to use CONF. This feature may not be available on your system, depending on how it has been programmed. If you wish to enable this feature on your system,...
Page 52: Call Forwarding
2. To turn off call forwarding, press CFWD On the 24-Key Feature Phone, an ESI Cordless Handset, or the legacy 12-Key Feature Phone: 1. Assign code 5 6 5 to a programmable feature key (see “Programmable feature keys,” page C.2). This will make it a “call-forward all-calls”...
Page 53 ESI phone operation Call forwarding/no-answer Note: The ESI Cordless Handsets and legacy 12-Key Feature Phone do not support call forwarding/no-answer. One special form of call forwarding your phone can do is called call forwarding/no-answer. As the term implies, it’s a forwarding that occurs only after a call to your extension goes unanswered; so, essentially, this gives you a chance to answer the phone in case you’re there and wish to take the call, but automatically forwards as...
Page 54 System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence. Your system may not support this feature, or your extension may not be allowed to have this feature. Contact your ESI Reseller for more information. You must press 1 to answer the forwarded call (just as with off-premises “reach-me”; see page D.3).
Page 55: Call Waiting
You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station key, if one exists for it on your ESI phone, is glowing red). This generates a call waiting tone in the other station’s earpiece and puts a call waiting indication on the bottom line of that station’s display, as explained in “Call...
Page 56: Hold/Exclusive Hold Operation
To place a call on hold While on a call, press HOLD to place the call on hold. The HOLD key LED will light solid red on your ESI phone and will blink red on all other phones. Also, your ESI phone’s display will show the quantity, and...
Page 57: To Place A Call On Exclusive Hold
ESI phone (i.e., where the key was pressed) and none other in the system. To retrieve a call from exclusive hold To reconnect to a call from the ESI phone where the call was placed on exclusive hold, you may do any of the following: (a.) From a phone idle state, press HOLD for at least one full second.
Page 58: Paging
Overhead paging Station number 199 is designated as the overhead paging port. If the ESI system has been connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement after the tones. If you frequently page, assign 1 9 9 to a programmable feature key (see pp.
Page 59: Optional Features
Live outside calls If your station has been designated to receive live outside calls — i.e., those that have neither come through the auto attendant nor been transferred — your ESI phone will: (a.) Display that you are receiving an outside call.
Page 60: Special Keys
To send a flash hook signal, quickly press the hookswitch once. To release (disconnect), hold down the hookswitch for one second. To hang up when using an ESI Cordless Handset, press TALK or put the handset in its charging cradle. Certain legacy phones have separate FLASH and REDIAL keys.
Page 61: Esi-Dex
(Not available on ESI Cordless Handsets or the legacy 12-Key Feature Phone.) Esi-Dex (“easy Dex”) is a powerful feature that lets you access and auto-dial stored names and numbers. You may access names and numbers from as many as four different Dexes (i.e., indexes):...
Page 62 3. Press ESI-DEX again to dial the number..On an ESI phone with a three-line display 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2.
Page 63 You can add names to your Personal Dex by using either the Caller ID method or the manual method. The Caller ID method is the same regardless of whether you’re using a ESI phone with a two-line display or an ESI phone with a three-line display;...
Page 64 6. Press # to confirm the entry. Manual method (on an ESI phone with a three-line display) 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: Note: Your display may differ, depending upon the availability of certain Dexes on your system.
Page 65: Deleting Names From Your Personal Dex
Deleting names from your Personal Dex . . . On an ESI phone with a two-line display 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the Personal Dex: 2. Choose the desired name from the Personal Dex, using one of two methods.
Page 66 Special keys . . . On an ESI phone with a three-line display 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2. Press PER to choose the Personal Dex.
Page 67 Let’s say you’re on a call with the XYZ Company — XYZ COMPANY appears on your display — and you wish to save the name and number for future use. Just press ESI-DEX. Your display will confirm that the information has been stored.
Page 68: Override Ring
System speed-dialing with Esi-Dex If your administrator has programmed system speed-dial numbers, you can access one of these numbers either via Esi-Dex, as explained in the foregoing discussion, or auto-dial it by dialing its corresponding three-digit access number. Example: If an out-of-town factory location has been programmed as system speed-dial access number 605, you can lift the handset, receive internal dial tone, dial 6 0 5 and this will automatically dial the factory’s number.
Page 69: Message Monitor Mode (Live Call Screening)
Not all headsets are compatible with your ESI phone; contact your ESI Reseller for a list of compatible models. Once a headset is plugged into an ESI Cordless Handset, audio is automatically transferred to the headset, so there is no need to program a headset key if using a Cordless Handset.
Page 70 ESI phone via the ESI Bluetooth Headset Interface. Note: When an incoming call rings on the ESI phone, the headset will provide an audible ringing if the headset supports this. This may cause a delay in the audio to the headset; some headset models may not pass the audio through to the headset until the audible ringing has been completed.
Page 71 Here is a short list of headsets that ESI used while beta-testing the ESI Bluetooth Headset Interface (but this is not intended as an endorsement of any of these, nor as a statement that they will always work properly with it).
Page 72: Outside Dial Tone Preference
This aspect (i.e., that it’s always the highest line available to you) can’t be changed. This feature may not be available on your system, depending on how it has been programmed. If you wish to enable this feature on your ESI system, contact your System Administrator.
Page 73: Optional Features
(see “Programmable feature keys,” pp. C.2–C.3). Note: In the codes below, XXX = extension number.. ESI 60, ESI 40, ESI Cordless (Legacy) Code...
Page 74 Headset key (Code 564) Notes: Not available on legacy 12-Key Feature Phone. It’s unnecessary to program this key on an ESI Cordless Handset; one simply plugs in or unplugs a headset as desired. This key provides for easy connecting to/disconnecting from calls when operating in headset mode (see “Headset operation,”...
Page 75 Caller ID key (Code 574) Notes: Not available on an ESI Cordless Handset or legacy 12-Key Feature Phone. This works only if you are receiving Caller ID service from your provider. Consult your Administrator, if needed.
Page 76 If phone is idle (on-hook) — Puts the phone into do-not-disturb (DND) mode, sending callers directly to your voice mailbox Note: When programmed on an ESI Cordless Handset, this key performs only the DND function; to mute or “un-mute” an ESI Cordless Handset, use the keys on its side.
Page 77 Cordless Handset. Program the key on the desktop phone. Press this key to transfer an active call between an ESI desktop phone and an ESI Cordless Handset (either direction — to or from the ESI desktop phone).
Page 78 Quick Switch. To transfer the call to your Cordless Handset: 1. Press the Quick Switch Key. This “blind-transfers” the call to the ESI Cordless Handset, causing it to ring, while simultaneously disconnecting the desktop phone.
Page 79 User’s Guide Special keys Loop key (Code 587) A loop key allows for the appearance of any CO line that may be ringing a station, without the need for a programmable feature key to be programmed as a CO line key. Up to six loop keys may be programmed per station.
Page 80: Analog Stations
. . . as well as other optional features described in “Special keys” (page F.1). Tip: To use a non-ESI cordless phone in conjunction with an ESI phone, program a programmable feature key (or use CFWD) to easily forward calls to the cordless phone when out of your office. Have the Installer program the cordless phone’s station programming to forward unanswered calls to your ESI phone’s mailbox.
Page 81: Transferring Calls
User’s Guide Analog stations Transferring calls Transferring outside calls While connected to an outside call, FLASH and dial the extension number. Hang up immediately to perform a blind transfer, wait until the called person answers, announce the caller and then hang up. If the transferred-to person does not answer, FLASH to be reconnected to the original caller.
Page 82: Call Waiting
1. John, pick up line 1, please.” Overhead paging Station number 199 is designated as the overhead paging port. If the ESI system has been connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement after the tones.
Page 83: Voice Mail Operation From An Analog Station
If your system is using ESI Presence Management, consult the ESI Presence Management User’s Guide (ESI part # 0450-0793) to learn about additional, special functionality that may be available to you. If you’re not sure whether your system is using ESI Presence Management, consult...
Page 84: Retrieving Messages
Analog stations Retrieving messages You can pick up messages from your station, when away from the office or from another user’s ESI phone. 1. Lift the handset, and then dial followed by your extension number. If calling from the outside, when you hear the Main Greeting, press and enter your extension number;...
Page 85: Analog Station Programming
User’s Guide Analog stations Analog station programming After logging into your mailbox (pressing followed by the mailbox number), dial 5 to program. 1 Select personal greeting Select the desired greeting number: 1, 2 or 3. The system will prompt to re-record, delete, hear, or select as the current greeting by pressing #.
Page 86: Pager Notification
Analog stations Off-premises message delivery The ESI system can be programmed to deliver messages to an off-premises phone and/or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.) or the pager number and a delay time (the period that the system is to wait before attempting...
Page 87 User’s Guide Analog stations 6 Off-premises message delivery 1 Delivery options 1 Delivery to phone number only 2 Notify pager only 0 No off-premises delivery 2 Phone delivery 1 Enter phone number Enter the phone number followed by # (24 digits maximum). Do not include an outside line access code (i.e., don’t add 9, 8 or 7) before the number.
Page 88 Paging through phones, E.16 Background announce, E.13 Zones, E.16 Station-to-station, E.13 Password, C.5 Caller ID, E.1 Personal Dex. See Esi-Dex Analog stations, G.1 Personal greetings, D.1, F.10, G.4 Caller ID key, F.16 Personal greeting keys, F.16 Cascade notification mailbox programming, D.16 Reminder, F.10...

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60 business phone 24-key feature phone 40 business phone 48-key feature phone 12-key feature phone Cordless handset ... Show all

ESI Phone User Manual

Introduction

Help Mode (Verbal User's Guide)

User Programming: an Introduction

Voice Mail Operation

ESI Phone Operation

Special Keys

Analog Stations

Quick Links

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Summary of Contents for ESI ESI Phone

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