Voice Mail - ESI -1000 User Manual

User's Guide
Hold
Overview
• Placing a call on hold from home location to remote location — When you place a call on hold
locally, you can initiate a page to a remote location, announcing the call and the line number on which
it is placed on hold at the original location. Press PAGE (#), followed by the appropriate Location Key
(and then dial the paging zone at the remote location). Upon hearing the page, the user at the remote
location presses HOLD followed by the appropriate Location Key. The remote location station displays
the location number and short name, as well as the line numbers currently on hold at that location. The
remote location user dials the line number on which the call is on hold, and answers the call. (If no
Location Key is programmed on the station, dialing the three-digit location number can be substituted
for pressing the Location Key.)
• Placing a call on hold from one remote location to another — Once a call has been answered at a
remote location, it can be placed on hold at that location. When the user from the remote location
places the call on hold, that remote location user can initiate a page to any other remote location,
announcing the location and line number where the call is on hold. The user at the extension at the
other remote location presses HOLD followed by the Location Key for the location where the call is on
hold. This user's station displays the location number and short name, as well as the line numbers
currently on hold at that original location. The new remote location user then dials the line number on
which the call is on hold, and answers the call. (If no Location Key is programmed on the station, dialing
the three-digit location number can be substituted for pressing the Location Key.)
Alternatively, the remote user can transfer the call directly to the other remote location. The user at
the other remote location can then place the call on hold and initiate a page to another remote location.
Hold set
You can place outside line calls on hold as you would normally. When paging someone at a remote
location to retrieve the held call, remember to announce your location number and outside line number to
be retrieved. For instance, if you need to have Jane in the Chicago office retrieve a call being held in
Dallas (location 701, in this example):
1. While on a call on line 5 in the Dallas office, press HOLD.
2. Page the Chicago office.
3. Announce the call; e.g., "Jane, you have a Dallas call on line 5. Jane, line 5 in Dallas."
Hold retrieval from a remote location
1. Press HOLD.
2. Press the preprogrammed Location Key (or dial the location number).
3. Dial the number of the line on which the call is being held.

Voice mail

Moving a message to a remote location
1. While playing back the voice mail message you wish to move, press 6.
2. Press the Location Key (or dial the location number).
3. Dial the mailbox (extension) number.
Note: Messages are moved in the background, so it may take several minutes before the remote location
can receive them.
H.6
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