Autopage; Moving And Deleting A Message; Off-Premises "Reach-Me - ESI -1000 User Manual

User's Guide

AutoPage

This feature lets you have outside callers internally page you after they've been forwarded to your voice mailbox
and are listening to your personal greeting (see "Personal greetings," page D.1). You must have personal
greeting 3 selected and it must tell callers to press 3 for this feature. If the caller dials 3 during the personal
greeting, he/she is placed on hold; the system then pages you by name, followed by the phrase "You have a call
on line" and the line on which the call is on hold (e.g., "John Doe, you have a call on line 21"). If you don't answer
the page within a programmed interval, the caller is forwarded back to your extension/voice mailbox.
Note: This feature is active if your administrator authorizes your station for it, you have set your mailbox to play
personal greeting 3, and a directory name is recorded for your station.
Sample personal greeting 3 for AutoPage:
"Hello. This is Rick. I'm currently unable to receive your call. To have me paged throughout the building,
please press 3 now. Otherwise, please leave me a message after the tone and I will return your call as soon
as possible."

Moving and deleting a message

When you move a message, the system accesses another submenu to determine whether you want to move
and delete a message, or move and save it. After you press 6 to move a message, the prompt will ask whether
you wish to:
• Move the message but also save a copy of it in your voice mailbox
or
• Move the message and delete it from your mailbox.

Off-premises "reach-me"

After a caller has been forwarded to your voice mailbox and is listening to your personal greeting, this feature
gives the caller the choice of being forwarded to a number outside the system — i.e., a regular phone number
rather than an extension.
Note: This feature is activated only if your System Administrator enables it on your station.
To use this feature, follow these steps:
1. From your ESI phone, press PROG/HELP 6 2 1 and enter the telephone number to which you want calls
forwarded when you're off-premises.
2. Record and activate personal greeting 2. Be sure to tell the caller to press 4 during the greeting to be
connected to your alternate phone. (See the sample greeting, below.)
When you receive a call forwarded in this fashion, you'll be prompted to "press any key" to accept the call.
If you don't answer the call, the caller is returned to your voice mailbox on the ESI phone system. Off-premises
"reach-me" is available on guest mailboxes, as well.
Sample personal greeting 2 for off-premises "reach-me":
"Hello. This is Rick. I'm currently out of the office. To attempt to reach me on my mobile phone, please press 4
now. Otherwise, please leave me a message after the tone and I will return your call as soon as possible."
1
This feature is activated only if the Installer enables it on your system.
2
This is also the same number used for message notification phone delivery (see "Off-premises message delivery," page D.9).
1
2
D.3
Voice mail operation