Message Retrieval; Message Waiting Display - ESI -1000 User Manual

User's Guide

Message retrieval

Message(s) waiting display
If you have at least one new message, your ESI desktop phone's VOICE MAIL key will blink (except on a legacy
12-Key Feature Phone) and your display will show the number of new and old messages in your mailbox.
On an ESI Cordless Handset, an "envelope" icon on the display also appears when you have at least one
new message.
Note: Message status information (shown in the example above as NEW 3 OLD 1) appears on an ESI
desktop phone (except on a legacy 12-Key Feature Phone) only when new messages exist.
Retrieving voice mail messages from your ESI phone
If using an ESI phone other than the ESI 60 Business Phone
1. Press VOICE MAIL.
2. Enter your password if required (you may change the requirement for a password in user
programming menu 5; see "Password," page C.5).
3. The ESI system will start playback of messages with the oldest new message and continue until all
messages are played. The display will show the origination of the message, the countdown duration
of the message, whether new or old, and the time/date of when the message was left.
ESI phone with two-line display
4. At the end of each message, the ESI system prompts you for instructions (see the chart, "Keys'
functions during voice mail message retrieval," page D.6). Once you've learned these prompts, you
can proceed more rapidly by pressing one of the appropriate keys any time during a message or
during a prompt.
5. To exit playback of messages, simply hang up your phone.
Note: If you hang up during playback of a message, the system saves that message as new and
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A 12-Key Feature Phone will display only the date and time.
all others not deleted.
D.4
ESI phone with three-line display (also shows
running playback time in reverse)
Voice mail operation
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