Optional Features; Live Outside Calls; Operator Station - ESI -1000 User Manual

User's Guide

Optional features

Live outside calls

If your station has been designated to receive live outside calls — i.e., those that have neither come through
the auto attendant nor been transferred — your ESI phone will:
(a.) Display that you are receiving an outside call.
(b.) Ring with a double cadence (internal calls ring with a single cadence).
While you're on a call, additional live calls to your station will ring with a secondary ring.
To answer any additional calls, you must do one of the following:
•
Disconnect from the current call.
•
Transfer the current call.
•
Place the current call on hold.
You can press RELEASE to drop a current call and automatically be connected to the next ringing call.
Note: If your station is able to receive both live outside calls and calls transferred to you from the auto
attendant, you may wish to turn off call waiting at your station (to avoid confusion between a call waiting
tone in your earpiece and a secondary ring from a live outside call).

Operator station

If your station has been designated as the operator station, you will also receive calls when a caller dials 0 in
the auto attendant or from a station.
Your display will indicate that the call ringing is one of the following:
•
A call for the operator — Someone dialed 0.
•
A call for your extension — Someone dial your extension number.
As the operator, you may be responsible to manually change the Day/Night Mode of the system (or tenant of
which your ESI phone is a member); if so, you must program a programmable feature key to perform this
(initially, the upper left key will be the day/night mode key). Each time the key is pressed the display will
change: DAY, NGT, DAY2, NGT2, HDAY or AUTO.
(day2 mode), NGT2 (night2 mode) or HDAY (holiday mode), the system (or tenant) will operate in the
selected mode until you manually change it again.
1
AUTO indicates that the system will follow the day/night mode tables programmed by the Installer.
1
If you select DAY (day mode), NGT (night mode), DAY2
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ESI phone operation