ESI 48-Key Feature Phone User Manual
Feature phone with integrated answering machine
Hide thumbs
Also See for 48-Key Feature Phone:
- User manual (108 pages) ,
- User manual (71 pages) ,
- User manual (58 pages)
Related Manuals for ESI 48-Key Feature Phone
Summary of Contents for ESI 48-Key Feature Phone
- Page 1 ESI Feature Phone User’s Guide Integrated Answering Machine WITH 0450-0484 Rev. E Visit http://www.esiusers.com for up-to-date help.
- Page 2 IVX is a registered trademark, and Esi-Dex, Integrated Answering Machine, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page and Verbal User Guide are trademarks, of ESI. CompactFlash is a registered trademark of SanDisk Corporation. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark of Goldmine Software Corporation.
-
Page 3: Table Of Contents
Table of contents Introduction................................A.1 What it covers.......................................A.1 How it’s arranged ......................................A.1 48-Key Feature Phone ....................................A.2 24-Key Feature Phone ....................................A.4 12-Key Feature Phone ....................................A.5 Connecting your ESI phone ..................................A.6 Help mode (Verbal User’s Guide)...........................B.1 User programming: An introduction........................C.1 User programming menu ....................................C.1 Integrated Answering Machine operation ......................D.1... - Page 4 (This page included for pagination purposes only.)
-
Page 5: Introduction
You’ll be able to learn many of the features simply by using your phone; and this User’s Guide will introduce you to the wide variety of features offered by your ESI phone system and how to use your phone effectively to achieve maximum benefits. -
Page 6: 48-Key Feature Phone
User’s Guide 48-Key Feature Phone The 48-Key Feature Phone has a variety of programmable and built-in features. Additionally, it supports the optional 60-Key Expansion Console. The 48-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use. - Page 7 The 60-Key Expansion Console adds 60 more programmable feature keys to your 48-Key Feature Phone. You program the Expansion Console’s keys just as you do the programmable feature keys on your ESI Feature Phone, using either direct or traditional programming (see pages C.2).
-
Page 8: 24-Key Feature Phone
The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use. Volume/scroll keys (pg. E.2) Status indicator light (pg. D.6) 2-line, 32-character display ESI-DEX feature key (pg. F.2) 12 programmable feature keys (pg. C.2) Speaker VOICE MAIL feature key (pg. -
Page 9: 12-Key Feature Phone
Fixed feature keys to Verbal User’s Guide and tutorial Note: Certain special features, including Esi-Dex (see “Special keys,” pages F.1–F.13), are not available on the 12-Key Feature Phone. Important: A VOICE MAIL key, CONFERENCE key, and MUTE/DND key must be set on one of the nine programmable feature keys to utilize those features. -
Page 10: Connecting Your Esi Phone
User’s Guide Connecting your ESI phone Use the diagram (below) to connect your ESI phone. Each diagram represents the panel on the phone’s underside. Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical orientation of the phone —... -
Page 11: Help Mode (Verbal User's Guide)
Help mode (Verbal User Guide) Help mode (Verbal User’s Guide) Your ESI phone system’s help mode (also called the Verbal User Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features. - Page 12 Help mode (Verbal User Guide) User’s Guide (This page included for pagination purposes only.)
-
Page 13: User Programming: An Introduction
PROGRAM key. This station is designated as the Master Station. All other users will only be able to play and delete messages. A 12, 24, or 48-Key Feature Phone can be installed on an extension in the Master Lst. However, a 24 or 48-Key Feature Phone must be on the extension designated as the Master Station. -
Page 14: Select Personal Greeting
User programming: An introduction User’s Guide 1 Select personal greeting Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re-record, delete or hear again — or select the current greeting by pressing #. Record personal greeting Begin recording at the tone. -
Page 15: Station Options
User’s Guide User programming: An introduction Keys’ LED activity during programming Key type and LED indication Station key or Feature key Mode Virtual Mailbox Key Line key or speed-dial key Currently being programmed and Flashing red Flashing green Flashing amber previously assigned Currently being programmed and Flashing red... - Page 16 User programming: An introduction User’s Guide 4 Station audibles The station audibles programming provides control of the following audible items: Station ring tone You can select from six possible tones to help distinguish it from other nearby ringing phones. Press to select a tone, then press # to accept it.
-
Page 17: External Message Notification
User’s Guide User programming: An introduction 6 External message notification Delivery options Delivery to phone number only Notify pager only No off-premises delivery Phone delivery Enter phone number Enter the phone number (24 digits, maximum) followed by #. Do not include an outside line access code (i.e., don’t add 9, 8 or 7) before the number. - Page 18 User programming: An introduction User’s Guide Pager notification Enter pager number Enter the pager number (24 digits, maximum) followed by #. Do not include an outside line access code (i.e., don’t add 9, 8 or 7) before the number. To insert a special character, press the right scroll key ( ) to select the desired special code: # , , F or P.
-
Page 19: Integrated Answering Machine Operation
User’s Guide Integrated Answering Machine operation Integrated Answering Machine operation Introduction Your phone system provides accurate and timely messages. Others will become more comfortable leaving you voice messages if you promptly retrieve and respond to your messages. VOICE MAIL key The VOICE MAIL key is used for direct access to voice mail features. -
Page 20: Leaving Messages
Integrated Answering Machine operation User’s Guide Greeting keys You can program a programmable feature key as a greeting key for any one of the three greetings (see page F.13). Once created, this shortcut can then be used to activate the associated greeting (the key’s LED will glow green and the greeting played as confirmation). - Page 21 4. At the end of each message, the ESI phone system prompts you for instructions (see the chart, “Keys’ functions during voice mail message retrieval,” below). Once you’ve learned these prompts, you can proceed more rapidly by pressing one of the appropriate keys any time during a message or during a prompt.
- Page 22 3. If no one answers and the mailbox greeting plays, press 8 # to hear the messages. 4. If required, enter your password. 5. The ESI phone system will announce the number of new and old messages, and will start playback of messages starting with the oldest new message and continue until all messages and recordings have played or you press to disconnect.
-
Page 23: Off-Premises Message Delivery
Off-premises message delivery Introduction The ESI phone system can be programmed to deliver messages to an off-premises phone or to page you when the voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.), a delay time (the period that the system is to wait before attempting to deliver the message), or the pager number. -
Page 24: Message Recycle Bin (Un-Delete)
User’s Guide Message Recycle Bin (un-delete) The ESI phone system stores the Integrated Answering Machine’s 10 most recently deleted messages in a Message Recycle Bin to allow you to recover, or "un-delete,” messages that may have been deleted in error. -
Page 25: Esi Feature Phone Operation
Available line far right. As you use your ESI Feature Phone, its display changes frequently to give you detailed information during call processing and voice mail operations. Caller ID If you subscribe to Caller ID from your telephone service provider, the phone’s display will show an outside caller’s name and/or number. - Page 26 • Adjusting the volume heard through the handset and speaker — Your phone will maintain the chosen volume setting until you change it. • Serving as scroll keys for operations (such as Esi-Dex or programming) that may show several entries on the display, such as special characters: #, , P, and F.
-
Page 27: Dial Tone
These soft keys, located under the display, include ESI-DEX , PROGRAM, HELP, and scroll keys ( and ). Along with spoken and displayed commands, they guide you through the use of Esi-Dex (page F.2), various programming activities and controlling the volume of your phone’s handset and speaker. -
Page 28: Direct Station Selection
ESI Feature Phone operation User’s Guide Direct station selection Programming some of the programmable feature keys (see pp. C.2–C.3) as station keys will provide direct access to those stations as well as providing lamp information as to their status. The station keys’... -
Page 29: Transferring An Outside Call
User’s Guide ESI Feature Phone operation Transferring an outside call ..to another station Blind transfer 1. While connected to an outside call, press a station key (or press TRANSFER and then dial the extension number). -
Page 30: Conference Calling
ESI Feature Phone operation User’s Guide Conference calling Note: On stations with a 12-Key Feature Phone, a programmable feature key must be set to 570 in order to initiate a conference call. For more information, see page F.12. To create a conference call: 1. -
Page 31: Call Waiting
You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station key, if one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone in the other station’s earpiece and puts a call waiting indication on the bottom line of that station’s display,... -
Page 32: Hold/Exclusive Hold Operation
Hold/exclusive hold operation The difference between hold and exclusive hold Your ESI Feature Phone lets you put a call on either hold or exclusive hold. Each puts a call into a standby mode, but here’s the difference between the two: •... -
Page 33: Exclusive Hold
ESI Feature Phone operation To retrieve a held call To retrieve a held call from the same ESI Feature Phone where it was put on hold, press HOLD again and dial the appropriate line number (using the display for reference). -
Page 34: Paging
If you frequently page, assign 1 9 9 to a programmable feature key (see pp. C.2–C.3). Paging through phones Press PAGE to page through all of the ESI Feature Phone speakers. The Installer may have added an overhead page system to the page zone. -
Page 35: Special Keys
User’s Guide Special keys Special keys FLASH, REDIAL, RELEASE FLASH The FLASH key serves several purposes: • Getting a fresh dial tone without replacing the handset — When connected to an outside line, press FLASH to automatically disconnect and receive fresh outside dial tone. (See also “RELEASE,” below.) •... -
Page 36: Esi-Dex
Auto-dialing using Esi-Dex . . . On the 24-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the desired Dex: 2. Choose the desired name from the selected Dex, using one of the two following methods: Press repeatedly ... - Page 37 Special keys . . . On the 48-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2. Press a key to choose the appropriate Dex —Station Dex (STA), System Dex (SYS), or Personal Dex (PER) —...
- Page 38 Caller ID method (on either Feature Phone) Whenever a Caller ID name appears on your LCD display (while talking on an incoming call or during message retrieval) press ESI-DEX to automatically store the name and number in your Personal Dex. The display confirms:...
- Page 39 Special keys Manual method (on the 48-Key Feature Phone) 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: Note: Your display may differ, depending upon the availability of certain Dexes on your system.
-
Page 40: Deleting Names From Your Personal Dex
Deleting names from your Personal Dex . . . On the 24-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the Personal Dex: 2. Choose the desired name from the selected Dex, using one of the two following methods: Press repeatedly ... - Page 41 Special keys . . . On the 48-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2. Press PER to choose the Personal Dex.
- Page 42 Let’s say you’re on a call with the XYZ Company — XYZ COMPANY appears on your display — and you wish to save the name and number for future use. Just press ESI-DEX. Your display will confirm that the information has been stored.
-
Page 43: Override Ring
System speed-dialing with Esi-Dex If your Administrator has programmed system speed-dial numbers, you can access one of these numbers either via Esi-Dex, as explained in the foregoing discussion, or auto-dial it by dialing its corresponding three-digit access number (in the range 600–699). -
Page 44: Message Monitor Mode (Live Call Screening)
If a headset key is programmed, the phone handset must be in the cradle for proper headset operation. Not all headsets are compatible with your ESI Feature Phone; contact your ESI Reseller for a list of compatible models. Not available on a 12-Key Feature Phone. -
Page 45: Outside Dial Tone Preference
User’s Guide Special keys Outside dial tone preference If you make mostly outside calls, you may find this setting helpful. It tells your station to connect automatically to an available outside line; i.e., you don’t have to dial 9 (or 8 or 7) before the phone number. -
Page 46: Optional Features
Special keys User’s Guide Optional features The following optional features may be accessible from your station. See the Administrator for details. In many of the cases you can dial the appropriate feature code (one that starts with 5) to activate or use the feature. - Page 47 User’s Guide Special keys Background announce key (Code 569) During call waiting, you can also make a brief, private background announcement (see “Background announce feature,” page E.8) to the station's earpiece (if the station user has enabled the background announce feature). Hold down the key until you hear a beep, then begin talking; release the key when finished.
- Page 48 Special keys User’s Guide (This page included for pagination purposes only.) F.14...
-
Page 49: Analog Stations
Phones), its operation and capabilities will be different. Tip: To use a cordless phone in conjunction with an ESI Feature Phone, program a programmable feature key ( 5 6 5 ) to easily forward calls to the cordless phone when out of your office. Have the Installer program the cordless phone’s station programming to forward calls not sent to the mailbox. -
Page 50: Call Forwarding
Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the system should forward all calls. Note: If the forwarded-to station is busy or does not answer a forwarded call, the ESI phone system will return the call to the mailbox. -
Page 51: Call Pick-Up
0 will answer the longest ringing outside call. Voice mail operation from an analog station The ESI phone system will provide accurate and timely messages. Others will become more comfortable leaving you voice messages if you pick-up and respond to your messages promptly. -
Page 52: Retrieving Messages
Analog stations User’s Guide Retrieving messages You can pick up messages from your station, when away from the office or from another user’s ESI Feature Phone. 1. Lift the handset, and dial 501. 2. If calling from outside, when the operator or another user answers your call, have them transfer you by pressing VOICE MAIL and hanging up. -
Page 53: Analog Station Programming
User’s Guide Analog stations Analog station programming After logging into the mailbox (pressing followed by the mailbox number), dial 5 to program. Select greeting (Master Station user only) Select the desired greeting number: 1, 2 or 3. The system will prompts to re-record, delete, hear, or select as the current greeting by pressing #. -
Page 54: Off-Premises Message Delivery
User’s Guide Off-premises message delivery The ESI phone system can be programmed to deliver messages to an off-premises phone and/or to page you when the mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.) or the pager number and a delay time (the period that the system is to wait before attempting to deliver the message/page). -
Page 55: Message Recycle Bin (Un-Delete)
User’s Guide Analog stations Off-premises message delivery Delivery options Delivery to phone number only Notify pager only No off-premises delivery Phone delivery Enter phone number Enter the phone number followed by # (24 digits maximum). Do not include an outside line access code (i.e., don’t add 9, 8 or 7) before the number. - Page 56 Analog stations User’s Guide (This page included for pagination purposes only.)
- Page 57 Overhead paging port (199), E.10, G.2 Dial tone, E.3 Preference, F.11 Paging through phones, E.10 Direct station select, E.4 Password, C.4 Personal Dex. See Esi-Dex DSS. See Direct station select Esi-Dex, F.2 Phone use Personal Dex Basic, E.3 Programmable feature keys, C.2, E.1 Adding names, F.4...
- Page 58 www.esi-estech.com...