Off-Premises Message Delivery - ESI -1000 User Manual

User's Guide

Off-premises message delivery

To program this, press PROG/HELP 6.
Introduction
The ESI system can be programmed to deliver messages to an off-premises phone and/or to page you when
your voice mailbox receives a message. You can set the phone number (cell phone, home number, another
extension, etc.) and the pager number. You can further set the system to deliver only messages marked as
urgent (see "Urgent messages," page D.10).
The administrator can also set for your station the:
•
Number to be called or paged
•
Delay period
•
Number of attempts
•
Interval between attempts (in increments of 30 minutes)
•
"Quiet period" which suspends message delivery for late night, etc.
If you have programmed both an off-premises delivery number and a pager number, the system will prompt
you to choose one of the following delivery options:
•
Phone-only
•
Pager-only
•
Phone, then pager — Attempts phone delivery until the maximum number of attempts has been tried,
then follows paging programming.
•
Phone and page at the same time
•
No off-premises delivery
Note: If your system is using ESI Presence Management, your ESI Presence Management-related settings
(PROG/HELP 7 2) will supercede your settings here. Consult the ESI Presence Management User's
Guide (ESI part # 0450-0793) to learn more about this information, and about additional, special
functionality that may be available to you. If you're not sure whether your system is using ESI Presence
Management, consult your System Administrator. For more information about ESI Presence Management,
visit www.esi-estech.com/presence.
Message delivery
. . . To a phone
Whenever your mailbox receives a new/urgent message (see "Urgent messages," below), the system will
call the number that you have programmed and play the prompt: "You have messages. Please enter your
password." The prompt will repeat three times before the system assumes that no one has answered (i.e.,
because it has "heard" no password) and disconnects.
Upon answering, enter your password (if you have set your password options for no password, you must
enter 0 as your password).
Warning: A " " response instead of the password will cause the system to suspend calling you until it receives
the next new/urgent message.
You will then be connected to your mailbox and can proceed with normal remote operation (see
"Retrieving voice mail messages from an off-premises location," page D.7).
D.9
Voice mail operation