Voice Mail Operation From An Analog Station; Message Waiting Indication - ESI -1000 User Manual

User's Guide

Voice mail operation from an analog station

The ESI system will provide accurate and timely messages. Others will become more comfortable leaving you
voice messages if you pick-up and respond to your messages promptly.
Personal greetings
Initially, your mailbox has a generic greeting: "You have reached the mailbox for extension xxx, dial zero to
reach the operator or begin recording at the tone." You can record up to three different personal greetings in
your own voice indicating your availability to return calls. Here are some examples:
Sample greeting 1:
Hi, this is [name]. I'm away from my desk or on the phone right now; so please either dial zero to reach
our operator, or leave me your name, number and message at the tone and I'll get back to you as soon
as I can.
Sample greeting 2:
Hi, this is [name]. I'm out of the office. You may dial 1 2 2 for my assistant or, if you prefer, you may
leave me a voice message at the tone — I'll check in regularly — or, if it's important, dial 4 now to reach
me on my cell phone or dial 2 now to leave me an urgent message that will page me automatically.
Sample greeting 3:
Hi, this is [name]. I'm away from my desk at the moment. To have me paged, dial 3.To reach the
operator, dial zero. Otherwise, leave your name and phone number at the beep so I can return your call.
Following is a list of options that you may wish to include in your personal greetings:
Option Instruction
0 To reach the operator
1 To skip directly to the record tone (or "beep")
2 To mark this message as urgent (see "Urgent messages," page D.10)
3 To page (internally) the person for whom the caller is leaving a voice mail message
4 To perform off-premises "reach-me" (see "Off-premises 'reach-me,'" page D.3)
8 To the main greeting (if your system is using the auto attendant)
XXX An extension number of another user
Note: Option 3 is available only when personal greeting 3 has been recorded; and option 4 is available only
when personal greeting 2 has been recorded.
Shortcut: When leaving a message in another mailbox, press 1 during the personal greeting to advance directly to
the record tone without having to listen to the remainder of the greeting.
You can change the personal greetings as often as necessary by recording over a previously recorded
personal greeting.
Warning: Deleting your personal greeting will not revert to the initial default greeting, but will turn off your mailbox.

Message waiting indication

If you have new messages, you will hear a short prompt ("You have new messages") followed by internal dial
tone whenever you lift the handset to place a call. You can choose to retrieve your messages then, or place
the call.
Note: The ESI Communications Server doesn't support any visual message-waiting indication on an analog station.
1
These sample greetings refer to certain features which may not be activated for your extension; consult your System Administrator for additional
information, if necessary.
2
If your system is using ESI Presence Management, consult the ESI Presence Management User's Guide (ESI part # 0450-0793) to learn about
additional, special functionality that may be available to you. If you're not sure whether your system is using ESI Presence Management, consult
your System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.
J.4
Analog stations
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