Personal Greeting Keys; Leaving Messages - ESI -1000 User Manual

User's Guide
Depending on auto attendant usage and your personal preferences, you may wish to include one or more of
these options in your personal greetings (each option must be pressed during greeting playback, before the
beep, to be activated):
Option Instruction
0 To reach the operator
1 To skip directly to the record tone (or "beep")
2 To mark this message as urgent (see "Urgent messages," page D.10)
3 To page (internally) the person for whom the caller is leaving a voice mail message
4 To perform off-premises "reach-me" (see "Off-premises 'reach-me,'" page D.3)
8 To the main greeting (if your system is using the auto attendant)
XXX An extension number of another user
Note: Option 3 is available only when personal greeting 3 has been recorded and is active; and option 4 is
available only when personal greeting 2 has been recorded and is active.
You can change any personal greeting as often as necessary, by just recording over a previously recorded greeting.
Warning: DON'T delete all of your personal greetings; make sure at least one always remains. Deleting all the
greetings not only doesn't revert to the initial default greeting, it also will turn off your mailbox.

Personal greeting keys

You can program a programmable feature key as a personal greeting key for any one of the three personal
greetings (see page F.16). Once created, this shortcut can then be used to activate the associated personal
greeting (the key's LED will glow green and the greeting played as confirmation).
Note: To re-record this greeting, press RECORD while the confirmation is playing and follow the prompts (on a
legacy 12-Key Feature Phone, which has no RECORD key, press PROG/HELP 1 while the phone is idle).

Leaving messages . . .

If you call another station that is DND, busy or does not answer — or if you call a special mailbox (such as a
guest or group mailbox) — you will be transferred to the mailbox. You can skip the mailbox's personal greeting
by pressing 1; this takes you directly to the record tone.
. . . directly in another user's mailbox
The procedure for going directly to another user's mailbox
whether you have that user's extension set as one of your station keys:
•
If you do, press VOICE MAIL and then the person's station key.
•
If you don't, press VOICE MAIL and TRANSFER and then dial the extension number.
Either will connect you directly to that user's personal greeting.
. . . in several users' mailboxes using a Quick Group
You can leave a direct message in several users' mailboxes at the same time by pressing VOICE MAIL and
entering the desired extensions — thus creating a Quick Group. You can also move messages or recordings
to a Quick Group in the same manner. A Quick Group can contain up to 65 extensions, including those within
a department. To enter each extension into a Quick Group, use your ESI phone's dialpad or press a
programmable feature key to which the extension has been assigned.
Note: If you have a department programmed as a station key, pressing VOICE MAIL and then the
department's station key will leave a message for all members of the department.
1
If your system is using ESI Presence Management, consult the ESI Presence Management User's Guide (ESI part # 0450-0793) to learn about
additional, special functionality that may be available to you. If you're not sure whether your system is using
ESI Presence Management, consult your System Administrator. For more information about ESI Presence Management,
visit www.esi-estech.com/presence.
2
You also can leave messages in mailboxes (such as guest mailboxes) that don't have extensions associated with them.
2
without ringing his/her extension depends upon
D.2
Voice mail operation
1