Optional Features - ESI -1000 User Manual

User's Guide

Optional features

The following optional features may be accessible from your station. See the Administrator for details. In each
case, you must use a programmable feature key to serve as an on/off key for the feature (see "Programmable
feature keys," page C.2).
Note: In the codes, DDD = ACD department number and XXX = extension number.
Code Feature key
560 Manual day/night mode
561 Service observing
5DDD ACD agent log on/off
562 ACD agent wrap
563DDD ACD Administrator
564 Headset key
565 Call forward key
565XXX Forward to a destination
566 Redial
567 Call forward/no-answer key
568 Message monitor key
569 Background announce key
570 Conference
571 Personal Greeting 1
572 Personal Greeting 2
573 Personal Greeting 3
574 Caller ID key
575 and 576 Virtual answer keys
577 QuickPage
578 Mute/DND
579 Voice mail
580 Override ring key
582 Record
583 Quick Switch
584 Account codes
585 Local CO key
587 Loop key
599 Overhead page
Manual day/night mode (Code 560)
You can use a programmable feature key to manually change the system's main auto-attendant greeting,
incoming call destinations, and CO line group access.
among: DAY, NGT, DAY2, NGT2, HDAY (holiday) or AUTO.
Tip: To keep the system from being taken out of this mode, place it in auto and then delete the
programmable feature key's programming.
Notes: The System Administrator can also change the mode and/or re-record the holiday greeting remotely to
handle unexpected closings, such as for inclement weather.
If a second organization or business ("tenant," in telephony terms) is sharing the system, switching
between day and night mode also changes that tenant's day/night mode.
1
Depending on how the Installer has programmed your system, day and night mode for incoming calls and CO line group access may not change
upon use of this key.
2
AUTO indicates that the system will follow the day/night mode tables programmed by the Installer.
ESI 60, ESI 40,
Page
24-Key, (legacy) 48-Key
F.14 Y
F.15 Y
I.1 Y
I.2 Y
I.5 Y
F.15 Y
F.15 Y
F.15 Y
F.15
E.11 Y
F.10 Y
F.15 Y
E.9
F.16 Y
F.16 Y
F.16 Y
F.16 Y
F.17 Y
F.17 Y
F.17
F.18
F.9 Y
F.18
F.18 Y
F.19 Y
F.19
F.20 Y
E.16 Y
1
Each time the key is pressed, the display switches
2
F.14
Special keys
ESI Cordless (Legacy)
Handset 12-Key
Y
Y
Y
Y
Y
Y Y
Y Y
Y
Y
Y
Y
Y Y
Y Y
Y Y
Y
(DND only) Y
Y
Y
Y
Y Y
Y
Y Y
Y Y