Transferring Calls; Conference Calling; Transferring Outside Calls; Transferring A Call To A Mailbox - ESI -1000 User Manual

User's Guide

Transferring calls

Transferring outside calls

While connected to an outside call, FLASH and dial the extension number. Hang up immediately to perform a
blind transfer; or, to perform a supervised transfer, wait until the called person answers, announce the caller,
and then hang up. If the transferred-to person does not answer, FLASH to be reconnected to the original caller.

Transferring a call to a mailbox

To transfer an outside caller to another user's mailbox, FLASH and dial # and the mailbox number. You and the
caller will be connected to that user's personal greeting. You may choose to hang up immediately or listen to
a portion of the personal greeting to assure yourself that you have placed the caller into the correct mailbox.
If not, FLASH to exit the mailbox and be reconnected to the original caller.
Note: Regardless of when you hang up, the caller will hear the entire personal greeting. To insure the privacy
of the message, you will automatically be disconnected at the record tone.
Transferring a call to the main greeting
To transfer an outside caller to the main greeting, FLASH, dial # and hang up.
Transferring a user to his/her mailbox
To transfer to his/her mailbox a user who's calling from the outside to pick up messages, FLASH, dial
the appropriate mailbox number and hang up.

Conference calling

To create a conference call:
1. Establish the first call.
2. FLASH twice (quickly) to place the call on hold.
3. Place a second call as you normally would.
4. Once connected to the second call, FLASH again to connect all of you together.
Notes: To add an additional member to the conference, FLASH once and then repeat steps 3–4.
A single conference can contain a maximum of 16 members.
To remove or disconnect a conference you're in, just hang up (disconnect).
To cancel adding someone to a conference, hang up if:
• The phone is ringing the add-in member's number.
• The add-in member answers the call (you will have only the option to disconnect).
• You're routed to a voice mailbox (if it's a station-to-station call).
In all cases, when the analog station disconnects to cancel the add-in member, the call will ring back and
connect to the original station or outside line. You will be automatically reconnected to the conference when
cancelling the addition of a member.
Note: Once you FLASH twice to create a new conference, you can't toggle between calls or transfer a connection.
This is the same when adding a member to an existing conference.
J.2
Analog stations
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