Table Of Contents - ESI -1000 User Manual

Introduction ..................................................................................................................................................................................................................................... A.1
ESI 60 Business Phone ........................................................................................................................................................................................................... A.2
ESI 40 Business Phone ........................................................................................................................................................................................................... A.3
48-Key Feature Phone (legacy product) ................................................................................................................................................................................... A.4
Optional Expansion Consoles .................................................................................................................................................................................................. A.5
24-Key Feature Phone............................................................................................................................................................................................................. A.6
12-Key Feature Phone (legacy product) ................................................................................................................................................................................... A.7
ESI Cordless Handset II........................................................................................................................................................................................................... A.8
Connecting your ESI phone ..................................................................................................................................................................................................... A.9
Help mode (Verbal User Guide) ...................................................................................................................................................................................................... B.1
User programming: An introduction............................................................................................................................................................................................... C.1
Voice mail operation........................................................................................................................................................................................................................ D.1
VOICE MAIL key ..................................................................................................................................................................................................................... D.1
Personal greetings................................................................................................................................................................................................................... D.1
Leaving messages . . . ............................................................................................................................................................................................................. D.2
AutoPage ................................................................................................................................................................................................................................ D.3
Moving and deleting a message............................................................................................................................................................................................... D.3
Off-premises "reach-me".......................................................................................................................................................................................................... D.3
Message retrieval .................................................................................................................................................................................................................... D.4
Live recording.......................................................................................................................................................................................................................... D.8
Off-premises message delivery ................................................................................................................................................................................................ D.9
Message Recycle Bin (un-delete)........................................................................................................................................................................................... D.10
Status indicator lamp ............................................................................................................................................................................................................. D.10
Setting up ESI Mobile Messaging........................................................................................................................................................................................... D.11
Setting up twinning................................................................................................................................................................................................................. D.14
Optional voice mail feature: Guest mailboxes ......................................................................................................................................................................... D.15
Optional voice mail feature: Group/broadcast mailboxes......................................................................................................................................................... D.17
Optional voice mail feature: Cascade notification mailboxes.................................................................................................................................................... D.18
Optional voice mail feature: Q & A mailboxes ......................................................................................................................................................................... D.20
ESI phone operation........................................................................................................................................................................................................................ E.1
Display .................................................................................................................................................................................................................................... E.1
Caller ID .................................................................................................................................................................................................................................. E.1
Keys........................................................................................................................................................................................................................................ E.2
Dial tone.................................................................................................................................................................................................................................. E.4
Basic phone use...................................................................................................................................................................................................................... E.5
Direct station selection ............................................................................................................................................................................................................. E.6
Transferring an outside call . . .................................................................................................................................................................................................. E.6
Transferring an internal call . . . ................................................................................................................................................................................................ E.8
Conference calling................................................................................................................................................................................................................... E.9
Call forwarding....................................................................................................................................................................................................................... E.10
Call waiting............................................................................................................................................................................................................................ E.13
Hold/exclusive hold operation................................................................................................................................................................................................. E.14
Paging................................................................................................................................................................................................................................... E.16
Call pickup............................................................................................................................................................................................................................. E.16
Optional features ................................................................................................................................................................................................................... E.17
Special keys......................................................................................................................................................................................................................................F.1
Esi-Dex ....................................................................................................................................................................................................................................F.2
Override ring.............................................................................................................................................................................................................................F.9
Message monitor mode (live call screening)............................................................................................................................................................................F.10
Personal greeting reminder.....................................................................................................................................................................................................F.10
Headset operation ..................................................................................................................................................................................................................F.10
Outside dial tone preference ...................................................................................................................................................................................................F.13
Line keys................................................................................................................................................................................................................................F.13
Optional features ....................................................................................................................................................................................................................F.14
Using an ESI desktop IP phone remotely....................................................................................................................................................................................... G.1
Using Esi-Link ................................................................................................................................................................................................................................. H.1
Network numbering.................................................................................................................................................................................................................. H.1
Location Keys.......................................................................................................................................................................................................................... H.1
Programmable feature keys and Esi-Link: an introduction......................................................................................................................................................... H.2
Dialing an Esi-Link location ...................................................................................................................................................................................................... H.3
Using feature keys with Esi-Link............................................................................................................................................................................................... H.5
Other Esi-Link features ............................................................................................................................................................................................................ H.8
ACD agent operation.........................................................................................................................................................................................................................I.1
Programming the agent log-on/off key........................................................................................................................................................................................I.1
Wrap mode................................................................................................................................................................................................................................I.2
LED indicator.............................................................................................................................................................................................................................I.2
Display indications .....................................................................................................................................................................................................................I.3
While logged on: no DND, monitor mode, call forward, or programming.....................................................................................................................................I.4
Call waiting................................................................................................................................................................................................................................I.4
ACD administrator key ...............................................................................................................................................................................................................I.5
Analog stations ................................................................................................................................................................................................................................J.1
Caller ID ................................................................................................................................................................................................................................... J.1
Placing calls ............................................................................................................................................................................................................................. J.1
Transferring calls ...................................................................................................................................................................................................................... J.2
Conference calling.................................................................................................................................................................................................................... J.2
Call waiting............................................................................................................................................................................................................................... J.3
Call hold ................................................................................................................................................................................................................................... J.3
Paging...................................................................................................................................................................................................................................... J.3
Call pick-up............................................................................................................................................................................................................................... J.3
Voice mail operation from an analog station .............................................................................................................................................................................. J.4
Analog station programming ..................................................................................................................................................................................................... J.6
Index