Copying Problems; Unable To Copy - Xerox WorkCentre 5019 User Manual

Problem solving

Copying problems

This section provides possible solutions to various problems you may encounter when using the Copy
features.

Unable to copy

The table below lists possible solutions when you are unable to copy.
Symptom Possible cause
The document is The document size is too
not fed properly small.
through the
The document is not a
document
supported type.
feeder.
The document guides are
misaligned.
There are document shreds
stuck in the document
feeder.
You have placed a document
containing pages of different
sizes.
11-12
Remedy
The minimum size of document that can be
loaded on the document feeder is A5
The document feeder does not support
warped documents, business cards,
transparencies, thin documents,
or documents with attached stick-on notes,
paper clips or tape.
Refer to Paper types on page 4-1.
Align the document guides properly to
match the document size.
Open the document feeder cover, and
remove the document shreds.
Refer to Document jams
You cannot place documents with different
size pages.
.
on page 11-36.
WorkCentre 5019/5021
User Guide