Xerox WorkCentre 5019 User Manual page 137

Symptom Possible cause
Copies are out of Have you placed the
position or document correctly?
crooked.
Is the paper loaded
correctly in the tray?
If using Bypass tray, have
you loaded the paper so
that the paper guides are
in contact with it?
Are the document
feeder's document
guides misaligned?
Have you mounted the
tray securely?
Copies have Is the paper damp?
missing parts in
them.
Is the paper in the tray
creased or wrinkled?
Are you copying a cut-
and-pasted or creased
document?
Striped patterns Are you attempting to
appear in copies. make an enlarged copy
of the document with too
large an enlargement
factor?
WorkCentre 5019/5021
User Guide
Remedy
Place the document correctly.
Refer to Placing the document
Load the paper correctly.
Refer to Loading paper in Trays 1 and 2
(optional) on page 4-7.
Load the paper correctly.
Refer to Loading paper in the Bypass tray
page 4-9.
Place the document correctly, moving the
document guides into contact with the edges of
the document.
Refer to Placing the document
Mount the tray by inserting it securely all the
way into the machine.
Refer to Loading paper in Trays 1 and 2
(optional) on page 4-7.
Damp paper creates missing parts or unclear
copies. Replace it with paper from an unopened
pack.
Remove any problematic sheets, or replace the
paper with paper from an unopened pack.
Cut-and-pasted or creased parts of the
document might not be making proper contact
with the document glass. Place a stack of white
paper on top of the document to bring it into
proper contact with the document glass.
When making enlarged copies, some
enlargement factors can create striped patterns.
Adjust the copy enlargement factor.
Refer to Reduce/enlarge
Problem solving
on page 5-1.
on
on page 5-1.
on page 5-12.
11-7