Xerox WorkCentre 5019 User Manual page 140

Problem solving
Symptom Possible cause
The entire The drum cartridge has
printout is black. deteriorated or been
damaged.
A high-voltage power supply
failure may have occurred.
The printout is Multiple pages were fed
blank. through the machine at once
(double feeding).
The toner cartridge has run
out of toner.
A power failure or high-
voltage power supply failure
may have occurred.
The printout The paper is damp.
contains white
The paper is unsuitable.
areas, or white or
colored stripes.
The printout is When using the Bypass tray
faint overall. to print, the paper size
specified in the print driver
does not match the type and
size of the paper actually
loaded.
Multiple pages were fed
through the machine at
once.
11-10
Remedy
Replace the drum cartridge with a new one.
Refer to Replacing the drum cartridge
page 10-7.
Contact our Customer Support Center.
Riffle through the stack of paper thoroughly
before loading it.
Replace the toner cartridge with a new one.
Refer to Replacing the toner cartridge
page 10-3.
Contact our Customer Support Center.
Replace the paper with new paper.
Load the correct type of paper.
Load paper of the correct type and size in
the Bypass tray.
Refer to Loading paper in the Bypass tray
page 4-9.
Riffle through the stack of paper thoroughly
before loading it.
on
on
on
WorkCentre 5019/5021
User Guide