Xerox WorkCentre 5019 User Manual page 145

Symptom Possible cause
The copy is not The document cover or
the desired size. document glass is dirty.
The document is a
transparency or highly
translucent medium.
The document has shifted
out of position.
The document feeder's
document guides are
misaligned.
The document is creased.
The document size setting is
incorrect.
The paper size setting is
incorrect.
The edges of The document exceeds the
copies are cut printable area.
off.
The document size is not
correct.
The paper size is not correct.
WorkCentre 5019/5021
User Guide
Remedy
Clean the document cover or document
glass.
Refer to Cleaning the document cover and
document glass on page 10-9.
Place a sheet of white paper over the
document before copying.
Place the document correctly.
Refer to Placing the document
Place the document correctly, moving the
document guides into contact with the
edges of the document.
Refer to Placing the document
Smooth out the document and place it again
correctly.
Refer to Placing the document
Check the document size set correctly.
Refer to Original size on page 5-13.
Check the paper size set correctly.
Refer to Setting the paper size
Adjust the reduction/enlargement factor to
reduce the copy slightly.
Check the document size set correctly.
Refer to Original size on page 5-13.
Check the paper size set correctly.
Refer to Setting the paper size
Problem solving
on page 5-1.
on page 5-1.
on page 5-1.
on page 4-13.
on page 4-13.
11-15