Xerox WorkCentre 5019 User Manual page 147

Symptom Possible cause
The settings The print driver of another
specified in the model machine is in use.
printing options
An option has not been
are disabled.
mounted.
The computer is Confirm whether the print
not using the driver on the computer is the
print driver one supplied with the
supplied with the machine.
machine (is using
another
company's print
driver).
WorkCentre 5019/5021
User Guide
Remedy
Install the machine's print driver.
Check the options mounted in the machine,
then reselect the items in Items under
Options in the print driver.
On the computer, select the print driver
supplied with the machine. If the print driver
is not listed for selection, install the print
driver and then select it. Operation is not
guaranteed if another company's print
driver is used.
Problem solving
11-17