Xerox WorkCentre 5019 User Manual page 134

Problem solving
Symptom Possible cause
Paper is often Is paper loaded correctly in
jammed or the tray?
wrinkled.
Is the tray inserted correctly?
Is the paper damp?
Is the paper curled?
Are the paper and tray
settings correct?
Are any torn pieces of paper
remaining or is there a
foreign object in the
machine?
Is non-standard paper
loaded in the tray?
Is paper exceeding the
maximum fill line in the tray?
Are the paper guides set
correctly?
Is the paper finely cut out?
A document is Is the document small?
not fed onto
document
feeder.
11-4
Remedy
Load paper correctly.
Refer to Loading paper in Trays 1 and 2
(optional) on page 4-7.
Correctly insert the tray by firmly pushing it
until it stops.
Refer to Loading paper in Trays 1 and 2
(optional) on page 4-7.
Replace the paper with a new one.
Turn over the paper in the tray, or replace the
paper with a new one.
Correctly set the paper settings to
correspond to the paper loaded.
Refer to Changing the paper size for Trays 1
and 2 on page 4-11.
Open the cover of the machine or pull out
the tray to remove any torn pieces or foreign
objects.
Refer to Paper jams on page 11-29.
Replace with paper that meets machine
specifications.
Refer to Paper types on page 4-1.
Load paper in the tray so that it does not
exceed the maximum fill line.
Refer to Loading paper in Trays 1 and 2
(optional) on page 4-7.
Load paper correctly, and align the paper
guides to the paper.
Refer to Loading paper in Trays 1 and 2
(optional) on page 4-7.
Refer to Loading paper in the Bypass tray
page 4-9.
Some paper types may not be cut out finely.
Load the paper after fanning it well.
The minimum size of document that can be
loaded into the document feeder is A5
on
.
WorkCentre 5019/5021
User Guide