Image Quality Problems - Xerox WorkCentre 5019 User Manual

Problem solving

Image quality problems

If the image quality of the printout is poor, use the table below to find our most likely cause, and take
the action required.
If the image quality remains poor after taking the required action, contact our Customer Support
Center.
Symptom Possible cause
Copies are dirty. Is the document glass or
the document cover
dirty?
Is the document a
transparent type such as
a transparency medium?
Is the document on
colored or rough paper, or
a blueprint?
Is the document on
glossy printing paper?
Black lines Is the document feeder's
appear in copies. narrow glass strip dirty?
Copies are too Is the copy density set to
dark. a high value?
Copies are too Is the document light?
light.
Is the copy density set to
a low value?
The copy is Is the paper loaded in the
slightly out of correct position such as
position. the paper's leading edge
drifted away from the
corners of the tray?
11-6
Remedy
Clean the document glass or the document
cover.
Refer to Cleaning the document cover and
document glass on page 10-9.
When copying highly translucent documents,
dirt on the document cover shows up in the
copy. Place a sheet of white paper over the
document before copying.
Adjust the copy density or remove the
background paper color before copying.
Refer to Lighten/Darken
Glossy printing paper easily sticks to the
document glass, and shadows can resemble dirt
in the copy. Place a transparency or transparent
film under the document before copying.
Clean the narrow glass strip.
Refer to Cleaning the document presser and
narrow glass strip on page 10-10.
Adjust the copy density.
Refer to Lighten/Darken
Load paper correctly, and align the paper guides
to the paper.
Refer to Loading paper in Trays 1 and 2
(optional) on page 4-7.
Refer to Loading paper in the Bypass tray
page 4-9.
on page 5-15.
on page 5-15.
on
WorkCentre 5019/5021
User Guide