Planet Networking & Communication MH-1000 User Manual page 92

4. Check to see that the WAN port is properly connected to the ISP. If a Connected by (x) where (x) is your
connection method is not shown, your router has not successfully obtained an IP address from your ISP.
If an IP address cannot be obtained:
1. Turn off the power to your cable or DSL modem.
2. Turn off the power to your MH-1000.
3. Wait five minutes and power on your cable or DSL modem.
4. When the modem has finished synchronizing with the ISP (generally shown by LEDs on the modem),
turn on the power to your router.
If an IP address still cannot be obtained:
- Your ISP may require a login program. Consult your ISP whether they require PPPoE or some other type
of login.
- If your ISP requires a login, check to see that your User Name and Password are entered correctly.
- Your ISP may check for your PC's host name. Assign the PC Host Name of your ISP account as your
PC's host name on the router.
- Your ISP may check for your PCs MAC address. Either inform your ISP that you have purchased a new
Multi-Homing Security Gateway User's Manual
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