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Chapter 5: Troubleshooting
5.1 Basic Functionality
This section deals with issues regarding your MH-1000's basic functions.
5.1.1 Router Won't Turn On
If the Power and other LEDs fail to light when your MH-1000 is turned on:
- Make sure that the power cord is properly connected to your firewall and that the power supply adapter is
properly connected to a functioning power outlet.
- Check that you are using the 12VDC power adapter supplied by Planet for this product.
If the error persists, you may have a hardware problem, and should contact technical support.
5.1.2 LEDs Never Turn Off
When your MH-1000 is turned on, the LEDs turn on for about 10 seconds and then turn off. If all the LEDs
stay on, there may be a hardware problem.
If all LEDs are still on one minute after powering up:
- Cycle the power to see if the router recovers.
- Clear the configuration to factory defaults.
If the error persists, you may have a hardware problem, and should contact technical support.
5.1.3 LAN or Internet Port Not On
If either the LAN LEDs or Internet LED does not light when the Ethernet connection is made, check the
following:
- Make sure each Ethernet cable connection is secure at the firewall and at the hub or workstation.
- Make sure that power is turned on to the connected hub or workstation.
- Be sure you are using the correct cable. When connecting the firewall's Internet port to a cable or DSL
modem, use the cable that was supplied with the cable or DSL modem. This cable could be a standard
straight-through Ethernet cable or an Ethernet crossover cable.
5.1.4 Forgot My Password
Try entering the default User Name and Password:
User Name: admin
Password: admin
Multi-Homing Security Gateway User's Manual
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