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Chapter 6 – Warranty and Service
Repair Procedures for International Customers (Outside U.S.A.
and Canada)
Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech
product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair
service for your Multi-Tech product.
http://www.multitech.com/COMPANY/offices/DEFAULT.ASP
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota
factory. Recommended international shipment methods are via Federal Express, UPS, or DHL courier services, or by
airmail parcel post; shipments made by any other method will be refused. A Returned Materials Authorization (RMA) is
required for products shipped from outside the U.S.A. and Canada. Please contact us for return authorization and shipping
instructions on any International shipments to the U.S.A. Please include, inside the shipping box, a description of the
problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is
out of warranty, a check drawn on a U.S. bank or your company's purchase order for repair charges. Repaired units shall
be shipped freight collect, unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective,
etc., to our Technical Support department nearest you or email tsupport@multitech.com. When calling the U.S., please
direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at
+(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused
damages are billed on a time-plus-materials basis.
Repair Procedures for International Distributors
Procedures for International Distributors of Multi-Tech products are on the distributor web site at
http://www.multitech.com/PARTNERS/login/
.
Copyright © Multi-Tech Systems, Inc. 2001
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