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System Update
When you select System Update from the main menu bar, you are brought to the "Available" screen. This
screen invokes the MultiAccess "update client", which checks for "Available" updates. The update client checks
by opening an FTP connection to the host defined on the "Setup" screen. The default update server is a server
at Multi-Tech Systems (update.multitech.com). If the update client is successful in communicating with the
update server, and a newer version is available, it will display a summary of changes per version and allow you
to apply it.
When you select "apply" (including popup to confirm), you will be logged out of the current HTTPS
administration session and be brought back to a login menu. The login menu will reflect the version being
updated to, however at this point it is just a cosmetic indication. You must wait for the update process to
complete before you can log back in.
When you apply the update; the update client downloads the compressed update file or files (version.tar.gz)
from the update server, extracts to a temporary location, backs up the corresponding old files, copies in the
new files and then reboots the MultiAccess. Depending on the how many updates are being applied and the
contents of the updates, you may be able to log back in - in as quickly as 2 minutes (or you may have to wait
longer - like in the case of updating from version 1.09 to 1.10 it takes appx 30 minutes). Most updates take 2 or
3 minutes. Some updates may include a process that does not start until the unit is booting up, which
increases the time it takes to complete. It can be helpful to attach a video monitor to the back of the
MultiAccess when applying updates.
If there is not correct FTP communication between your MultiAccess and the defined Update Server, you will
see the following message:
There was a problem connecting to the ftp server. Please make sure the following items are set correctly:
•
The update server is correctly defined on the Setup page.
•
The default gateway is correctly defined on the Network Setup page.
•
The DNS address is correctly defined on the Network Setup page.
•
If the MultiAccess is on a private network, the IP addressed assigned to the MultiAccess is routable
to the Internet and not blocked by your firewall.
If the update client was able to communicate with the update server, but your unit is already at the latest
version you will see the message:
"The update server was contacted but a newer version is not available. Version#.## is the latest version."
MultiAccess Communications Server MA30120 User Guide
> Available
Chapter 3 – Software
System Update > Available/Applied
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