Multitech MA100-1M User Manual
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Multitech MA100-1M User Manual

Analog communications server
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  • Page 1: User Guide

    Access Multi ® Analog Communications Server MA100-1M User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-tech’s Web site for current versions of our product documentation.

  • Page 3: Table Of Contents

    Chapter 3 – Configuring Your MultiAccess ACS ... 9 Setting Admin PC to Startup IP Address... 9 Logging In ... 9 Setting MA100-1M IP Addresses ... 10 Resetting Admin PC to Its Original IP Address ... 10 Logging In Again... 10 Time Configuration ...
  • Page 4 Setting Up MCSI2000 Com Port Redirector... 45 Appendix F – Modem AT Commands ... 46 AT Commands... 46 Escape AT Commands ... 59 V.92 Commands ... 60 S-Registers ... 65 Result Codes ... 68 Index... 70 Multi-Tech Systems, Inc. MultiAccess ACS User Guide Table of Contents...

  • Page 5: Chapter 1 - Product Description & Specifications

    MCSI2000 Utility is provided on the MultiAccess CD and a summary of the parameters are presented in Appendix E. Modem AT Commands are presented in Appendix F. For the latest revision of the MultiAccess User Documentation, refer to the Multi-Tech Systems, Inc. Web site: http://www.multitech.com Features •...

  • Page 6: Package Contents

    CE Mark EMC: FCC Part 15 Class B, EN55022, EN55024 Safety: UL 60950, En60950 Telecom: 47CFR Part 68, CS03, TBR21 Other countries also included Multi-Tech Systems, Inc. MultiAccess ACS User Guide Chapter 1 – Product Description and Specifications Deleted: ¶...

  • Page 7: Chapter 2 - Installation

    2. To attach the bracket to the MultiAccess, slide the mounting bracket into the corresponding slots on the back of the MultiAccess chassis. 3. Attach the adapter to the surface with two screws. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Chapter 2 – Installation Screw Separation...

  • Page 8: Multiaccess Acs Connections

    Plug one end of your RJ45 Ethernet cable into the MA100-1M’s Ethernet jack and the other end into your network Ethernet hub. This Ethernet cable is not included with your MA100-1M unit.

  • Page 9: Chapter 3 - Configuring Your Multiaccess Acs

    At this point you can be assured that the MA100-1M is connected to the network. If the Login screen does not appear, see item #1, “What if I can’t see the web page for my MA100-1M?” in Chapter 5: Troubleshooting.

  • Page 10: Setting Ma100-1M Ip Addresses

    PC and then reset it to the IP address required to allow communication with the MA100-1M unit. You may now set the IP address of the administrator’s PC back to its original value or to any other value that will allow you to communicate with the MA100-1M at its new IP address.

  • Page 11: Setting Up The Mail Server

    7. If you enter a password, retype the identical password in the Retype SMTP Password window. 8. Click on Update. At this point the MA100-1M will send the Administrator an email saying that the mail server address has been updated.
  • Page 12 2. Select your Country Code by clicking on the down arrow and choose your country/region. 3. If the modem is being used for in-bound calls, select the number of ring(s) for auto answer. 4. Click Update Multi-Tech Systems, Inc. MultiAccess ACS User Guide Chapter 3: Configuring your MultiAccess ACS...

  • Page 13: Setting Authentication

    Radius Server and is limited to 14 alphanumeric characters. 6. Click on the Update button to save your port configuration. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Chapter 3: Configuring your MultiAccess ACS...

  • Page 14: Setting Up Local Users

    User ID and Password fields, the first row will still apply to the person doing the Administrator function for the MA100-1M. The Administrator is the party privileged to configure the MA100-1M. Note: Callback Security can be implemented in two ways: 1) a fixed telephone number by choosing Admin specified in the Callback window.

  • Page 15: Chapter 4 - Software

    Windows software. Examples of such self-evident functions include buttons like “OK,” “Cancel,” “Next,” etc.) Home Screen The MultiAccess Home screen offers access to all other MultiAccess software screens. Multi-Tech Systems, Inc. MultiAccess ACS User Guide...

  • Page 16: Login Screen

    The MultiAccess has a default setting that allows use of “admin” as both the User Name and the Password at initial startup. After you have begun configuring your MultiAccess, you should change the password in the Local Users screen for the administrator account described later in this chapter. Multi-Tech Systems, Inc. MultiAccess ACS User Guide...

  • Page 17: Call Log Screen

    1 to 20 entries Save Changes (button) Send Log Now (button) Delete Log (button) Multi-Tech Systems, Inc. MultiAccess ACS User Guide Chapter 4: Software Description The Auto Log Threshold is limited to 20 logs. The threshold is limited by the memory in the MultiAccess.

  • Page 18: Call Log

    Call Log. The Call Details present an in-depth view of the call from the individual initiating the call to the time it was connected, duration of the call, transmit and receive baud rates, authentication status, and much more. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Chapter 4: Software Description Data call is the only type of call supported by MultiAccess.

  • Page 19: Current Status Screen

    Alphanumeric Time Server Status Initializing, No Errors, SNTP Error: type Multi-Tech Systems, Inc. MultiAccess ACS User Guide Chapter 4: Software Description The present time of day. Emails sent to the administrator that have not been opened. These can include debug log messages, mail server change notifiction message (relating to the “SMTP Server Address”...

  • Page 20: Logout Option

    When you click on Logout in the Home screen, you will be logged out of the MultiAccess software. The Login screen will appear to allow access to re-enter the program. Help Screen Online Help has not yet been implemented. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Chapter 4: Software Description Operation time since last reboot.

  • Page 21: Administration Screen

    Name Server Default Gateway n.n.n.n Secondary Name Server n.n.n.n Multi-Tech Systems, Inc. MultiAccess ACS User Guide Chapter 4: Software Description The IP address of the MultiAccess. This subnet mask is the subnet for the network to which the MultiAccess is connected. A subnet...
  • Page 22 Numeric Time Format Alphanumeric Update (button) Reset (button) Multi-Tech Systems, Inc. MultiAccess ACS User Guide Chapter 4: Software Description Click on this button to make changes to IP Configuration fields take effect. Domain name or IP address for mail server (SMTP must be supported on mail server).

  • Page 23: Local Users Data Base Screen

    Function – Update (button) Function – Delete (button) Function – Add (button) Multi-Tech Systems, Inc. MultiAccess ACS User Guide Chapter 4: Software Description The Name field is an unique identifier that is used for ease of administration and is not used for authentication.

  • Page 24: Modem Setup

    Country Code Alphabetical Answer On Numeric Update (button) Multi-Tech Systems, Inc. MultiAccess ACS User Guide Chapter 4: Software Description The type of PPP session is standard PAP authentication with IP as the network protocol. No Authentication – Immediate access is granted to the modem.

  • Page 25: Authentication Screen

    Radius authentication packets. The client secret has to be identical to the one used by the Radius server. MultiAccess implements MD5 encryption. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Chapter 4: Software Description...

  • Page 26: Chapter 5 - Troubleshooting

    If you can send an email to yourself using the email software, then there is a problem between your mail server and the MultiAccess unit. Call Multi-Tech Tech Support (1- 800-972-2439). Multi-Tech Systems, Inc. MultiAccess ACS User Guide...
  • Page 27 When the MultiAccess is configured for Modem Sharing with Radius Authentication, the user rights defined in the Radius server are not set correctly. CAUSE: The Service Type Attribute in the Radius server configuration is not set to “Outbound”. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Chapter 5: Troubleshooting...

  • Page 28: Chapter 6: Warranty, Service, & Repair

    Repair Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

  • Page 29: Repair Procedures For International Distributors

    Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at www.multitech.com/PARTNERS/Channels/offices/...

  • Page 30: Appendix A - Device Manager Utility

    The Device Manager utility can manage multiple MultiAccess ACS units on the same network and on other networks as long as the manager has access to that network. The process of installing the Device Manager utility is explained in the illustration below. Multi-Tech Systems, Inc. MultiAccess ACS User Guide...

  • Page 31: Adding A Device To The Manager

    Adding a Device to the Manager In order for the Device Manager to recognize a MultiAccess ACS unit, the MA100-1M must be added to the manager. The Device Manager can manage multiple MA100-1M as long as the Device Manager has access to that network.

  • Page 32: Set Local User Sharing

    Designating a MultiAccess ACS as independent. In the main Device Manager screen, right-click on the unit to be designated as master, scroll to set local user sharing, and select Independent. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix A – Device Manager Utility...

  • Page 33: Synchronize Phonebooks/Local Users

    Device Manager will automatically begin synchronizing the additional Copy MultiAccess ACS unit on the network (if any) until all have been synchronized. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix A – Device Manager Utility...

  • Page 34: Updating Firmware

    2. The Update MultiAccess ACS N.N.N.N screen will appear. The current firmware versions for the MultiAccess ACS’s POTS Modem 1 will be listed in the main window. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix A – Device Manager Utility...
  • Page 35 3. In the MultiAccess ACS Update Select field, select the POTS Modem 1 to update. 4. Browse to the location of the most recent firmware file. 5. Click Start Update. 6. The MultiAccess ACS – Confirm Update screen will appear. Click OK. Multi-Tech Systems, Inc. MultiAccess ACS User Guide...
  • Page 36 “Finished – The MultiAccess ACS is ready.” 8. The updating process is now complete. Click the “X” in the upper-right corner to return to the main Device Manager screen. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix A – Device Manager Utility...

  • Page 37: Multiaccess Acs Firmware Update

    Make sure that the file to be installed really does supersede the one currently installed on the MultiAccess ACS. 3. In the MultiAccess ACS Update Select field, select “MultiAccess ACS firmware.” Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix A – Device Manager Utility...
  • Page 38 Appendix A – Device Manager Utility 4. Browse to the location of the most recent firmware file. 5. Click Start Update. 6. The MultiAccess ACS – Confirm Update screen will appear. Click OK. Multi-Tech Systems, Inc. MultiAccess ACS User Guide...
  • Page 39 NOTE: For proper operation of the MultiAccess ACS system, including the sharing of the Local Users data base data, the firmware version for all MultiAccess ACS units must be the same. 10. The updating process is now complete. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix A – Device Manager Utility...

  • Page 40: Appendix B - Regulatory Information

    7. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. 8. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.

  • Page 41: 47 Cfr Part 15 Regulation

    Any number of fax software packages can be used with this product. Refer to the fax software manual for setup details. Typically, the fax branding information must be entered via the configuration menu of the software. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix B – Regulatory Information...

  • Page 42: Canadian Limitations Notice

    Council Directive 1999/5/EC of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix B – Regulatory Information EMC Product Approvals...

  • Page 43: Appendix C - Waste Electrical And Electronic Equipment (Weee) Statement

    Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all Multi-Tech products imported into the EU as of August 13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.

  • Page 44: Appendix D - C-Rohs Ht/Ts Substance Concentration

    Appendix D – C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害/有毒物质/元素 铅 汞 成分名称 (PB) (Hg) 印刷电路板 电阻器 电容器 铁氧体磁环 继电器/光学部件 二极管/晶体管 振荡器和晶振 调节器 电压传感器 变压器...

  • Page 45: Appendix E - Mcsi2000 Parameters

    • Authentication No. For further details on how install and operate MCSI200, refer to the MCSI For Windows 2000 and XP Software Installation Guide on your product CD. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix E – MCSI2000 Parameters...

  • Page 46: Appendix F - Modem At Commands

    Deselect V.23 reverse channel (same as B2). Select V.21 when the modem is at 300 bps. Select Bell 103J when the modem is at 300 bps. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands ) key to execute most commands.
  • Page 47 Disable online data character echo (included for backward compatibility with some software). Command: Hook Control Values: n = 0 or 1 Default: Description: Go on-hook (hang up). Go off-hook (make the phone line busy). Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...
  • Page 48 Command: Result Codes Enable/Disable Values: n = 0 or 1 Default: Description: Enable result codes. Disable result codes. Returns an OK for backward compatibility with some software. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...
  • Page 49 Basic result codes with NO DIALTONE and BUSY. Command: Modem Reset Values: n = 0 or 1 Default: None Description: Reset modem to profile saved by the last &W command. Same as Z0. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...
  • Page 50 Flow Control Selection Values: n = 0, 3, or 4 Defaults: Description: &K0 Disable flow control. &K3 Enable CTS/RTS hardware flow control. &K4 Enable XON/XOFF software flow control. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...
  • Page 51 Initiates a remote digital loopback, V.54 Loop 2, test without self-test. If no connection exists, ERROR is returned. Command: &V Display Current Settings Values: Description: Displays the active modem settings. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...
  • Page 52 = 0–9 in 100 ms units Default: Description: In non-error-correction mode only, sends a break signal of the specified length to a remote modem. Works in conjunction with the \K command. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...
  • Page 53 \V0 Disables the appending of the protocol result code to the DCE speed. \V1 Enables the appending of the protocol result code to the DCE speed. \V2 Same as \V1. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...
  • Page 54 Description: Sets callback security to normal operation. All callback security calls will be direct connect regardless of whether the password or phone number has the - character. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...
  • Page 55 Sets serial port to 38400 bps $SB57600 Sets serial port to 57600 bps $SB115200 Sets serial port to 115200 bps $SB230400 Sets serial port to 230400 bps Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...
  • Page 56 +VDR=1, 0 +VDR=1, >0 +VDR=? +VDR? Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands Disables Distinctive Ring cadence reporting. Enables Distinctive Ring cadence reporting. Other call progress result codes (including RING) are reported as normal.
  • Page 57 Callback Parity Values: n = 0, 1, or 2 Default: Description: Sets parity for the callback security messages. #CBP0 No parity. #CBP1 Odd parity. #CBP2 Even parity. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...
  • Page 58 Enters the remote configuration setup password. Command: #S=x Store Setup Password Values: x= password (1–8 characters, case sensitive) Default: MTSMODEM Description: Stores a new remote configuration setup password. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...

  • Page 59: Escape At Commands

    %%%ATMTSMODEM<CR> Remote Configuration Escape Sequence Values: Description: Initiates remote configuration mode while online with remote modem. The remote configuration escape character (%) is defined in register S13. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...

  • Page 60: V.92 Commands

    V.8 bis/V.8 or V.32 bis Annex A. Automode is disabled if values are specified for the max_rate and max_rx_rate parameters. The options are: 0 Disable automode 1 Enable automode (default) Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands Possible rates (bps) 56000, 54666, 53333, 52000, 50666, 49333, 48000, 46666, 45333, 44000, 42666, 41333.
  • Page 61 Disables V.92 modem on hold +PMH=? Displays the allowed values +PMH? Displays the current value Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands Valid max_rate values (bps) 31200, 28800, 26400, 24000, 21600,19200, 16800, 14400, 12000, 9600, 7200, 4800, 2400...
  • Page 62 +VDR=1, 0 Enables Distinctive Ring cadence reporting. Other call +VDR=1, >0 Enables Distinctive Ring cadence reporting. RING result +VDR=? +VDR? Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands Displays the current value Disables Caller ID...
  • Page 63 Odd parity. #CBP2 Even parity. Command: #CBRy Callback Security Reset Values: y = 0–29 Default: None Description: Clears the password and phone number in the y memory location. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...
  • Page 64 Enters the callback security setup password. Command: #S=x Store Setup Password Values: x= password (1–8 characters, case sensitive) Default: MTSMODEM Description: Stores a new callback security and remote configuration setup password. Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...

  • Page 65: S-Registers

    50–150* decimal 0, 1–255 1 minute 0, 1–255 decimal 0–1 decimal 0–7 Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands Description Sets the number of rings until the modem answers. ATS0=0 disables auto answer completely.
  • Page 66 0–19 decimal 0–23 decimal 0–1 Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands Sets the maximum V.34 “upstream” speed at which the modem attempts to connect. 0 = maximum speed 1 = reserved 2 = 1200/75 bps...
  • Page 67 0, 5–255 S108 decimal 0–3, 6, 7 Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands Enables (7) or disables (128) LAPM negotiation. The following table lists the S36 and S48 configuration settings for certain types of connections.

  • Page 68: Result Codes

    Connected at 45333 bps CONNECT 46666 Connected at 46666 bps CONNECT 49333 Connected at 49333 bps CONNECT 50666 Connected at 50666 bps CONNECT 53333 Connected at 53333 bps Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...
  • Page 69 V42 – V.42 error control (LAP-M) only MNP5 – MNP 4 error control and MNP 5 data compression MNP4 – MNP 4 error control only NoEC – No error control protocol). Multi-Tech Systems, Inc. MultiAccess ACS User Guide Appendix F – Modem AT Commands...

  • Page 70: Index

    FCC Regulations...42 Handling Precautions...6 Help Screen...21 Home Screen...15 Industry Canada regulatory statement...43 Initialize Modem...21 Multi-Tech Systems, Inc. MultiAccess ACS User Guide Index integrated V.92/56K modem ... 5 IP Address ... 22 LED Indicators ... 6 Log History ... 17 Log Parameters... 17 Login Screen ...
  • Page 71 Time Server ...23 Time Server Status ...19 Time Zone ...23 Up Tim ...20 User ID...24 Username...18 Multi-Tech Systems, Inc. MultiAccess ACS User Guide V.42... 6 V.42bis ... 6 V.44... 6 V.92/56K modem... 6 Index...

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