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Chapter 6 – Warranty and Service
Recording MultiAccess Information
Please fill in the following information on your Multi-Tech MultiAccess. This will help tech support in answering
your questions. (The same information is requested on the Warranty Registration Card.)
Model No.: _________________________
Serial No.: _________________________
Software Version: ____________________
These numbers are located on the bottom of your MultiAccess. The Software Version is displayed at the top of
the Home screen.
Provide the configuration information (e.g., Ethernet, gateway and other IP addresses used) from Network
Setup > Interfaces, as well as any available Statistics & Logs information.
Record the Node ID# from the MultiAccess's back panel; it may be required by the ISP for administration
purposes or connection identification. Every device that contains an Ethernet NIC (Network Interface Card) has
an assigned Media Access Control (MAC) address to identify it and/or differentiate it from any other network-
attached device.
Also, note the status of your MultiAccess including LED indicators, screen messages, diagnostic test results,
problems with a specific application, etc.
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