Packing The Services Gateway; Packing The Components For Shipment - Juniper SRX240 Hardware Manual

Copyright © 2013, Juniper Networks, Inc.
Appendix D: Contacting Customer Support and Returning the SRX240 Services Gateway Hardware

Packing the Services Gateway

To pack the services gateway for shipment:
Retrieve the shipping carton and packing materials in which the services gateway was
1.
originally shipped. If you do not have these materials, contact your Juniper Networks
representative about approved packaging materials.
Attach an electrostatic discharge (ESD) grounding strap to your bare wrist and connect
2.
the strap to the ESD point on the chassis or to an outside ESD point if the services
gateway is disconnected from earth ground.
On the console or other management device connected to the services gateway, enter
3.
CLI operational mode and issue the following command to shut down the services
gateway software:
user@host> request system power-off
Wait until a message appears on the console confirming that the operating system
has halted.
Shut down power to the services gateway by pressing the Power button on the front
4.
panel of the services gateway.
Disconnect power from the services gateway.
5.
Remove the cables that connect to all external services gateway.
6.
Remove all field-replaceable units (FRUs) from the services gateway.
7.
If the services gateway is installed on a rack, have one person support the weight of
8.
the services gateway while another person unscrews and removes the mounting
screws.
Place the services gateway in the shipping carton.
9.
Cover the services gateway with an ESD bag, and place the packing foam on top of
10.
and around the services gateway.
Replace the accessory box on top of the packing foam.
11.
Securely tape the box closed.
12.
Write the Return Materials Authorization (RMA) number on the exterior of the box to
13.
ensure proper tracking.

Packing the Components for Shipment

Follow these guidelines for packing and shipping individual components of the services
gateway:
When you return a component, ensure that it is adequately protected with packing
materials and packed so that the pieces are prevented from moving around inside the
carton.
Use the original shipping materials if they are available.
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