Appendix B: Installation Troubleshooting; Troubleshooting The Installation Of The Server Hardware - Avaya S8400 Installing & Configuring

Appendix B: Installation troubleshooting

This section provides some simple strategies to help you troubleshoot an installation of a
server. This section includes:

Troubleshooting the installation of the server hardware

Troubleshooting the configuration of the server hardware
Troubleshooting the installation of the license file and the Avaya authentication file
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Troubleshooting the installation of the server hardware
.
Problem
Panasonic CD/
DVD-ROM does
not work
No power to the
UPS
No power to the
server
The SIPI LEDs
flash
Installing and Configuring the Avaya S8400 Server
Possible solution
Ensure that the ION battery is charged by checking the LED on the
drive. If the battery is not charged you see a red LED and get a failed
to mount cdrom error message. To charge the ION battery, turn the
drive off and plug it into a USB port (approximately 30 minutes).
Ensure that the UPS is plugged into the outlet.
Ensure that the outlet has power.
For other solutions, see the user guide for the UPS.
Ensure that the circuit pack is seated.
Ensure that the media gateway is plugged into the UPS.
Ensure that the gateway power supply is properly installed and
seated.
Ensure that the UPS has power.
Ensure that the SIPI is in the correct slot. Use slot 1 for the G650
Media Gateway, slot 2 for the G600 Media Gateway, and the
Tone-Clock slot for all others.
Ping the SIPI from server.
Ping the server from the SIPI.
on page 79
on page 80
January 2008
on
79