Dropping A Call; Transferring A Call; Before You Begin; Basic Call Transfer - Avaya IP Agent Installation And User Manual

Dropping a call

Use the Drop feature when you want to disconnect from a normal call or drop the last party
added to a conference call.
To drop a call, select the Drop button located on the Phone Button toolbar. You are then
disconnected from the call and hear a dial tone.

Transferring a call

This section describes the following methods of transferring calls:

Basic call transfer

●
Unsupervised call transfer
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Enhanced call transfer
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Before you begin

Read and understood the following items before using the procedures described in this topic:
The Transfer button on the Phone Buttons toolbar can be configured for Basic,
●
Unsupervised, or Enhanced transfer. Use the Call Handling screen in the Program
Options dialog box to set this option. You can also choose a type of transfer that is
different from the default, by selecting Call > Transfer from the menu bar.
If all of your call appearances are currently in use, you can transfer a call only to an
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existing call appearance, not to a new telephone number.
If you enable the Abort Transfer or Abort Conference feature on your Avaya
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communication server, Avaya IP Agent cannot transfer or conference between active call
appearances.
Basic call transfer
Use the Basic Transfer feature to send an active call to another extension or telephone number.
With this type of transfer, you enter the number to receive the transfer through the keyboard and
then announce the call to the receiving party.
Avaya IP Agent Installation and User Guide for Citrix
on page 67
on page 68
on page 69
Dropping a call
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June 2007