Agent Features; Avaya Ip Agent Features - Avaya IP Agent Installation And User Manual
For citrix
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- Application notes (16 pages) ,
- Application notes (16 pages) ,
- Installation and user manual (286 pages)
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Appendix A: Shortcut keys
Agent features
To...
Log in
Log out
Change to After Call Work (ACW) mode
Change to Auxiliary Work (AUX) mode
Change Available mode assignment to automatic (Auto-In)
Change Available mode assignment to manual (Manual-In)
Request supervisor assistance (Assist)
Mark an event log entry
Avaya IP Agent features
To...
Display the Call menu for an incoming call
Display the Call History window
Display the Phone Directory window
Display the Search Public Directory window
Display online help
142
Avaya IP Agent Installation and User Guide for Citrix
Press...
Ctrl + Ins
Ctrl + Del
Ctrl + W
Ctrl + A
Ctrl + I
Ctrl + M
Ctrl + S
Ctrl + E
Use this key combination
to place an identifier on a
line in the event log. This
can be used to indicate
when you notice a
problem. This feature is
only available when the
event logging feature is
enabled.
Press...
Alt + C
Alt + H
Alt + D
Alt + S
F1
June 2007
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