Agent Menu - Avaya IP Agent Installation And User Manual

Chapter 10: Dialog Reference
Toolbars > Dial Number - Enabling this item displays the
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provides a field for entering digits. It also contains the buttons used to access the Call
History feature, the Phone Directory feature, the Dial Pad, and the Search Public Directory
feature.
Toolbars > Audio Control -This item is not supported for the Windows Terminal Services
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edition of Avaya IP Agent.
Toolbars > Agent - Enabling this item displays the
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to change their work modes. It also contains a Login/Logout button for agents.
Toolbars > Phone Features - Enabling this item displays the
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which is populated with previously selected folders from the Phone Features window.
When you select a folder on this toolbar, a list is displayed with all of the available features
that are currently assigned to that folder.
Toolbars > Feature Buttons - Enabling this item displays the
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which is populated with previously selected buttons from the Phone Features window.
Buttons on this toolbar have an associated lamp that identifies the status of the feature the
button represents.
Toolbars > Headset - Enabling this item displays the
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button for answering a call or creating a new call appearance when a call is not currently
active.
Status Bar - Enabling this item displays the Status Bar at the bottom of the Avaya IP Agent
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main window. The Status Bar displays different types of information, such as current
activity, notification of voice messages, the state of Avaya IP Agent, and tooltips.
Alternate Interfaces - This menu item lists all alternate user interfaces that have been
●
installed with Avaya IP Agent. The alternate user interfaces use much less desktop space
than the default interface. See
information.

Agent menu

The following items are available on the Agent menu:
Agent Login - This item displays the Agent Login dialog box for entering your EAS Agent
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login ID number and password.
114
Avaya IP Agent Installation and User Guide for Citrix
Agent
Using alternate user interfaces
Dial Number toolbar, which
toolbar, which an agent can use
Phone features
Feature button
Headset toolbar, which contains a
on page 52 for more
toolbar,
toolbar,
June 2007