Avaya IP Agent 7.0 Manuals

Manuals and User Guides for Avaya IP Agent 7.0. We have 1 Avaya IP Agent 7.0 manual available for free PDF download: Installation And User Manual

Avaya IP Agent 7.0 Installation And User Manual

Avaya IP Agent 7.0 Installation And User Manual (168 pages)

for Citrix

Brand: Avaya | Category: Software | Size: 1.98 MB

Table of Contents

Table of Contents
3
Preface
9
- Purpose
  9
- Audience
  9
- Reasons for Reissue
  9
- Related Documents
  10
Chapter 1: Introduction

11
Chapter 2: Configuring the Avaya Communication Server

19
Chapter 3: Installing Avaya IP Agent

29
- Prerequisites
  29
  - Software Download Package Contents
    29
  - Avaya Communication Server
    30
  - Server Hardware
    30
    
    Processor
    30
    
    Hard Disk Space
    30
    
    Ram
    31
    
    Networking
    31
    
    Peripherals
    31
  - Server Software
    31
- Installing Avaya IP Agent
  32
  - Before You Begin
    32
  - Steps for Installing Avaya IP Agent for Windows Terminal Services
    32
- Reinstalling Avaya IP Agent
  34
- Uninstalling Avaya IP Agent
  34
  - Introduction
    34
  - Steps for Uninstalling Avaya IP Agent
    35
Chapter 4: Avaya IP Agent Enhanced Configuration Options

37
Chapter 5: Starting and Stopping Avaya IP Agent

43
- Starting Avaya IP Agent
  43
  - Steps for Starting Avaya IP Agent
    43
- Initializing IP Endpoint Configurations
  44
  - Steps
    44
- Registering with the Avaya Communication Server
  47
- Logging in as an Agent (EAS)
  49
  - Steps for Logging in (EAS)
    49
- Logging in as an Agent (Non-EAS)
  50
  - Before You Begin
    50
  - Steps for Logging in (Non-EAS)
    50
- Logging out of Avaya IP Agent
  51
  - Steps
    51
- Exiting Avaya IP Agent
  52
  - Steps
    52
- Using Alternate User Interfaces
  52
  - Autoanswer Interface
    53
  - Mini Interface
    53
  - Titlebar Interface
    53
  - Selecting an Alternate Interface
    53
    
    Avaya IP Agent Installation and User Guide for Citrix June
    54
    
    Steps
    54
  - Accessing Features
    54
  - Returning to the Main Interface
    54
  - Removing Alternate User Interfaces
    54
  - Renaming Alternate User Interfaces
    55
Chapter 6: Using Vustats

57
Chapter 7: Avaya IP Agent Basic Operations

61
- Selecting an Agent Work Mode
  61
  - Definitions of Agent Work Modes
    61
    
    Auto-In and Manual-In
    61
    
    ACW (After-Call Work)
    62
    
    AUX (Auxiliary Work)
    62
  - Changing Work Modes
    62
- Handling Incoming Calls
  63
  - Answering a Call
    63
  - Telecommuter (Auto-Answer)
    64
    
    Configuration Settings for Telecommuter (Auto-Answer)
    64
    
    Steps for Answering Telecommuter (Auto-Answer) Calls
    64
- Holding a Call
  65
  - Using Manual Hold
    65
  - Using Auto Hold
    65
  - Reconnecting to a Call on Hold
    65
- Releasing a Call
  66
  - Steps for Releasing a Call
    66
- Dropping a Call
  67
- Transferring a Call
  67
  - Before You Begin
    67
  - Basic Call Transfer
    67
    
    Steps for a Basic Transfer
    68
  - Unsupervised Call Transfer
    68
    
    Steps for an Unsupervised Transfer
    69
  - Enhanced Call Transfer
    69
    
    Steps for an Enhanced Transfer
    69
- Conferencing Calls
  70
  - Basic Conference
    71
    
    Steps for Using Basic Conference
    71
  - Enhanced Conference
    73
    
    Steps for Using Enhanced Conference
    73
- Handling Outgoing Calls
  75
  - Recent Calls List
    76
    
    Before You Begin
    76
    
    Steps for Using the Recent Calls List
    77
  - Using the Phone Directory
    77
    
    Menu Bar
    78
    
    Toolbar
    79
    
    Phone Directory Window Usage
    80
    
    More Information
    80
  - Administering and Using Speed Dial
    80
    
    Steps for Assigning a Speed Dial Number
    81
    
    Using a Speed Dial Number
    82
  - Abbreviated Dial Button
    82
    
    Steps for Using Abbreviated Dial
    83
Chapter 8: Using a Public Directory with Avaya IP Agent

85
Chapter 9: Screen Pops

95
Chapter 10: Dialog Reference

109
- Main Window and Menus
  109
  - Menu Bar
    109
    
    File Menu
    110
    
    Edit Menu
    111
    
    Call Menu
    112
    
    View Menu
    113
    
    Agent Menu
    114
    
    Tools Menu
    115
    
    Audio Menu
    116
    
    Help Menu
    117
  - Toolbars
    117
    
    Toolbar Locations
    117
    
    Phone Buttons Toolbar
    118
    
    Dial Number Toolbar
    118
    
    Agent Toolbar
    119
    
    Phone Features Toolbar
    119
    
    Feature Button Toolbar
    119
    
    Headset Toolbar
    120
  - Information Panels
    120
    
    Call Information Panel
    120
    
    Agent Information Panel
    121
    
    Phone Display Panel
    121
  - System Tray Icon
    121
    
    Placing Calls through the System Tray Icon
    121
    
    Call Handling with the System Tray Icon
    122
- Avaya IP Agent Option Dialogs
  122
  - General Settings Panel
    123
  - ACD Agent Panel
    124
  - Call Handling Panel
    125
  - Call History Panel
    126
  - Call Information Display Panel
    127
  - User Interface Options Panel
    128
  - External Number Format Panel
    129
  - Event Logging Panel
    130
  - Voice Message Number Panel
    131
  - Feature Access Panel
    132
- Login Settings Dialog Box
  133
  - Login Tab
    134
  - Call Server Tab
    135
  - Audio Tab
    136
  - Emergency Tab
    137
  - Advanced Tab
    138
    
    Audio Port Range Administration
    138
- Volume and Ringer Settings Dialog Box
  140
Appendix A: Shortcut Keys

141
- Shortcut Key Functions
  141
  - Call Features
    141
  - Agent Features
    142
  - Avaya IP Agent Features
    142
  - Windows Features
    143
Appendix B: Language Support

145
- Untranslated Components
  145
- Supported Languages for Avaya IP Agent
  145
Appendix C: Troubleshooting

147
- Diagnostic Log Files
  147
- Login
  148
- Making and Receiving Calls
  150
- Other
  152
- Alternative Solution Possibilities
  154
- Glossary
  155
- Index
  165

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