Login - Avaya IP Agent Installation And User Manual

Appendix C: Troubleshooting

Login

This section lists those problems associated with registering with the Avaya communication
server and logging in as an agent.
Problem
Cannot register with the Avaya
communication server.
Agents cannot log in to EAS.
You changed your login extension but the
Avaya communication server does not
recognize your login.
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Avaya IP Agent Installation and User Guide for Citrix
What to do
Check for a valid configuration:
Avaya IP Agent has limited support for
●
firewalls and Virtual Private Networks
(VPN). See Advanced tab
for more information on configuring
Avaya IP Agent for use with VPNs.
An Avaya communication server earlier
●
than DEFINITY R10 cannot be used for
Avaya IP Agent. MultiVantage and
Communication Manager servers are
fully supported.
Ensure that the network connection
●
from the personal computer is
operating normally.
Ensure that the integrated firewall
●
feature of Windows XP is disabled. If
this feature is enabled, iClarity IP Audio
cannot function properly.
Ensure that the following administration
items have been addressed:
Feature Access Codes are
●
administered.
If the Avaya communication server has
●
the station set for Auto-answer, ensure
that Avaya IP Agent has the Enable
support for auto-answer option
enabled in the Program Options
window.
Ensure that the station is configured for
●
an AUX button. Without this button,
agents cannot log in correctly if the
Avaya communication server is
configured so that agents must enter
AUX work mode when logging in to
EAS.
Restart your personal computer and
attempt the login procedure again.
on page 138
June 2007