Avaya IP Agent Installation And User Manual page 160

Internet Protocol address (IP address)
Internet Protocol
address (IP address)
IP Address
IP Endpoint
IP Telephone
LAN
LDAP
Lightweight
Directory Access
Protocol (LDAP)
Local Area Network
(LAN)
Log
Login
Login ID
Logout
Manual-In
Media Encryption
MultiVantage
Network
Off-Hook
160
Avaya IP Agent Installation and User Guide for Citrix
A unique, 32-bit (4-byte) number that identifies a computer on a TCP/IP
network and is used in the transmission and delivery of data packets. An IP
address is represented in four, 8-bit (1 byte) values, separated by periods. For
example, 128.10.10.1. From left to right, each byte represents greater detail
about the logical location within the network.
See Internet Protocol address (IP address).
A telephone extension that uses IP for data signaling, voice communication, or
both. Extensions that use the Telecommuter configuration are considered IP
Endpoints.
A telephone set that uses an Ethernet connection to relay voice
communication. This is also the name for the configuration by which control of
the telephone is shared by Avaya IP Agent.
See Local Area Network (LAN).
See Lightweight Directory Access Protocol (LDAP).
A network protocol used over TCP/IP networks for querying and retrieving
information from a hierarchical directory.
A private, interactive communication network through which computers can
communicate over short distances at high data transfer rates.
A record of activity.
The process of identifying a user with a computer, device, or server so that the
user can use resources or features. In regards to Avaya IP Agent, an agent
must log in to the Avaya communication server to receive ACD calls.
A number and that allows an EAS agent to log in to the Avaya communication
server. Skills and other information are assigned to the login ID of the agent.
The act of a user that notifies a computer, device, or server that no further tasks
will be performed by this user at this time and that no resources should be
allocated for this specific user.
An ACD work mode. In the Manual-In mode, the agent automatically enters the
ACW mode when the agent disconnects from an ACD call. To become available
to receive another ACD call, the agent must manually select the Auto-In or
Manual-In mode.
Communications between Avaya iClarity IP Audio and the Avaya
communication server are encoded so that the information cannot be
deciphered by unauthorized recipients.
A line of next-generation communication servers offered by Avaya.
MultiVantage systems succeed and surpass DEFINITY systems.
A group of devices that are connected in such a way that data or
communications can be transmitted and received between the devices.
The voice path to your telephone is active.
June 2007