AT&T MERLIN LEGEND Release 4.0 Feature Reference page 276

Feature Reference
Display
Do Not Disturb
Extension Status
Forward and
Follow Me
Hold
Labeling
276
Group Calling
Calling group agents with MLX display telephones see feedback
messages on the display when they log into the Available state. When a
calling group supervisor with an MLX display telephone logs calling
group members in or out, a message appears on the supervisor display
and on the group member's display. After pressing either the
programmed Available or Unavailable button or dialing the feature
code, supervisors with MLX telephones are prompted to indicate which
group member they want to log in or out. When a calling group member
with an MLX telephone receives an outside call for the calling group, the
label of the calling group or
label for the line on which the call came in. If automatic number
identification (ANI) or, in Release 2.0 and later, station identification
(SID) is available, the number of the caller is shown on the display on
MLX telephones after the More button is pressed. Analog multiline
telephone users see only the line information. Any MLX telephone user
can inspect the number of calls in queue by pressing the Inspct button
and then pressing a button programmed with the calling group's
extension. The display shows the label associated with the calling
group and the number of calls.
If a calling group member uses Do Not Disturb, calls are not sent to the
group member even if he or she is logged in and available.
Extension Status allows calling group supervisors to change and
monitor calling group member status and enables group members to
sign in and out of the calling group.
An available calling group member is automatically logged out when
she or he forwards calls to an extension or telephone number. If a
calling group member logs in while calls are being forwarded, Forward
or Remote Call Forward is automatically canceled. Calls cannot be
forwarded to calling groups.
A trunk can be assigned both to ring into a calling group and as a
personal line. The principal user of the personal line can use Remote
Call Forwarding to forward calls to an outside telephone number. In this
case, incoming calls do not ring into the calling group.
A calling group member who puts a call on hold by using the Hold
button is considered unavailable for incoming calls. Inside callers
waiting in the calling group queue cannot put themselves on hold.
An alphanumeric label can be assigned to the calling group. The label
is displayed on incoming calling group calls to MLX calling group
members or when an MLX display telephone user presses the Inspct
button and an Auto Dial button programmed with the calling group's
extension number.
appears on the display along with the