AT&T MERLIN LEGEND Release 4.0 Feature Reference page 155

Feature Reference
Cover to Personal Secretary before Voice Mail
If you need coverage by a personal secretary, who is not a system operator at
an operator console, then Primary Coverage can be used on the secretary's
telephone. The secretary can use Direct Voice Mail to transfer the call back to
the user's voice mail. If the secretary is out, calls can either continue to ring or
go to voice mail, depending on the status of the user's Coverage VMS Off
button.
To set up Primary Coverage to a personal secretary before going to voice mail
do the following:
Assign the extension to a coverage group. Assign the coverage group to
calling group 770 (Voice Mail).
Program a Primary Cover button for the extension on the secretary's
telephone. Program it for Delay Ring.
If you want to keep calls from going to voice mail when the secretary
does not pick up, program a Coverage VMS Off button on the extension.
Figure 12. Phantom Calling Groups
A caller dials the DID number (for example, 555-5523). Extension 23 rings
several times. The call is covered by a secretary. The secretary answers, and
the caller asks to leave a message. The secretary transfers the caller to the
extension's voice mail using the Direct Voice Mail feature. The caller leaves a
message at the extension, and the extension's Message light goes on. If the
operator fails to answer, the call goes either to voice mail or keeps ringing,
depending on the Coverage VMS Off status at the extension for the DID
number.
Call comes in
for ext 23.
Rings at ext
23
Covers to Secretary
Secretary answers
Goes to
Secretary
Voice Mail if
transfers
Coverage
directly to
VMS off is
voice mail.
not activated
155
Coverage