AT&T MERLIN LEGEND Release 4.0 Feature Reference page 460

Feature Reference
Button
Headset Status
Headset Auto
Ans
Send/Remove
Message
Position Busy
Night Service
Alarm
460
Queued Call Console
Description
Turns headset operation on the console on and off. When headset
operation is on, the green LED next to the button is on and the QCC
operator must use a headset or the speakerphone. When headset
operation is off, the green LED is off and the QCC operator must use
the handset or the speakerphone.
Turns the Headset Auto Answer feature on and off when headset
operation is activated. The green LED next to the Headset Auto
Answer button is on when the feature is on and off when the feature
is off. When the feature is on and a call arrives at the QCC, the
operator is connected to the call automatically. To protect the
privacy of any conversation the operator may be having, the operator
hears a tone in the headset and the microphone is turned off briefly
before the call is connected.
The feature can be turned on during a call without disconnecting the
caller and is effective immediately.
Turns the Message LED on a telephone on or off. For telephones
without a display, this button is the only way the message LED can
be turned on, unless the telephone is programmed as a
message-waiting receiver for a fax machine or calling group or the
system has a voice messaging system (VMS) connected.
Temporarily takes the QCC out of service. When the console is in the
position-busy state, the green LED next to the button is on and the
position does not receive calls from the QCC queue. However, the
position does receive calls to the QCC operator's extension and
Forward and Follow Me calls directed to that extension.
When the QCC operator puts the console in the position-busy state,
incoming calls and any calls already in the queue are directed to
other available QCCs (regardless of whether they normally receive
such calls). When all QCC operators are in the position-busy state,
calls are directed to a calling group assigned as the position-busy
backup.
The QCC operator can still make calls when the console is in the
position-busy state.
Turns Night Service on and off.
Provides visible indication of a system alarm. When there is a system
alarm, the red LED next to the button is on and the QCC operator
can use Inspect to determine the number of alarms present.