AT&T MERLIN LEGEND Release 4.0 Feature Reference page 455

Feature Reference
At a Glance - Continued
Return Ring Interval
Message center position
Listed Directory Number
Description
The Queued Call Console (QCC) is an answering position available only in
Hybrid/PBX mode. The QCC is an MLX-20L telephone used by operators to do
the following:
Answer outside calls that are directed to the QCC queue or to a specific
QCC operator.
Answer inside calls to the operator or to a specific QCC operator's
extension.
Direct ( extend ) inside and outside calls to an extension or to an outside
telephone number.
Serve as a message center.
Make outside calls, for example, for users with extensions restricted from
making outside calls.
Set up conference calls.
Monitor system operation.
The system can have a maximum of four QCCs. Two QCCs can be designated
for each 008 MLX or 408 GS/LS-MLX module, with QCCs assigned only to the
first and fifth station jacks on each module. The first QCC must be assigned to
the first extension jack in the system—that is, Port 1 of the MLX module installed
in the lowest-numbered slot.
The first jack on the first MLX module is factory-set as the primary system
operator position. This cannot be changed. The primary system operator is
designated to receive Dial 0, Unassigned DID, and Listed Directory Number
calls. If a system has both DLC and QCC operator positions, the factory-set
primary operator position must be a QCC.
QCC Operation
Call Delivery
Outside calls designated through system programming to ring at a QCC are
sent by the system to a single common QCC queue , where they wait to be sent
to a QCC operator console. When a QCC operator is available to receive a call,
the system removes the call from the queue and sends it to an idle Call button
4 rings (range 1–15 rings)
None
800
Queued Call Console
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