Table of Contents
Advertisement
102
Configuring the initial ServiceDesk settings
Re-running the ServiceDesk installation
Re-running the ServiceDesk installation
Options on the Installation Summary page (continued)
Table 6-11
Option
Migrate Helpdesk
Incidents
Migrate Helpdesk
Categories
Finished
In some situations, you might need to re-run the ServiceDesk Setup wizard.
You can safely re-run the segments of the ServiceDesk Setup wizard as follows:
Installation segment
Configuration segment
Description
Opens the Incident Migration Wizard, which lets you select
incidents to migrate on their statuses. The incidents that you
select become available in the ServiceDesk portal.
The incidents are not migrated or copied to the ServiceDesk
server computer. Instead, a link from ServiceDesk to Helpdesk
Solution is created for each incident. You can see and work those
incidents in the ServiceDesk portal, but they always remain on
the Helpdesk Solution server.
Opens the Category Migration Wizard, which lets you migrate
the categories. You cannot select specific categories.
The categories are copied from Helpdesk Solution to ServiceDesk.
Closes the Installation Summary page.
We recommend that you re-run the installation only when you
need to add advanced features to an existing installation. For
example, you skipped the advanced settings during the initial
installation and now you need to add the replication database.
Re-run the configuration segment only when you add the
advanced features to an existing installation.
Warning:
We do not recommend that you re-run the full
installation version of the configuration segment of the
ServiceDesk Setup wizard. Instead, you can change most of the
configuration settings in the ServiceDesk portal.
Advertisement
Table of Contents
