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User Guide
See back cover for Quick
Installation.
We protect more people from more online threats than anyone in the
world.
Care for our Environment, It's the right thing to do'.
Symantec has removed the cover from this manual to reduce the Environmental Footprint of our
products.

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Table of Contents
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Summary of Contents for Symantec NORTON 360 5.0

  • Page 1 Installation. We protect more people from more online threats than anyone in the world. Care for our Environment, It's the right thing to do’. Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products.
  • Page 2 AntiSpam, Norton AntiVirus, Norton Internet Security, Norton 360, and Norton SystemWorks are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Windows is a trademark of Microsoft Corporation. Portions of this product Copyright [1996-2008] Glyph & Cog, LLC.
  • Page 3 License Agreement AND CONDITIONS OF THIS LICENSE (collectively the Software”) is the property AGREEMENT ( LICENSE AGREEMENT”) of Symantec or its licensors, and is protected CAREFULLY BEFORE USING THE by copyright law. Although Symantec SOFTWARE (AS DEFINED BELOW).
  • Page 4 Your unique activation code accompanying A. You shall have the right to receive new the Software and computer configuration in features to the Software as Symantec, in its the form of an alphanumeric code over the sole discretion, makes such features available...
  • Page 5 Feature is provided as is” and as available” fees, made by any third party arising out of and Symantec shall not be liable for any or in connection with use of the Online downtime of the Online Backup Feature due...
  • Page 6 Software deems potentially fraudulent. The URLs could contain personally identifiable • Symantec shall not be obligated to maintain information that a potentially fraudulent such Data, forward such Data to You or a website is attempting to obtain without Your third party, or migrate such Data to another permission.
  • Page 7 Information may be transferred to the Symantec’s product performance and Symantec group in the United States or other installation success rate. Symantec may also countries that may have less protective data use this information to optimize its protection laws than the region in which You web-pages.
  • Page 8 POSSIBILITY OF SUCH DAMAGES. Symantec warrants that any media manufactured by Symantec on which the IN NO CASE SHALL SYMANTEC S OR ITS Software is distributed will be free from LICENSORS LIABILITY EXCEED THE defects for a period of sixty (60) days from PURCHASE PRICE WHICH YOU PAID FOR the date of delivery of the Software to You.
  • Page 9 State of California, United States of America. This License Agreement is the entire agreement between You and Symantec relating to the Software and: (I) supersedes all prior or contemporaneous oral or written communications, proposals, and representations with respect to its subject matter;...
  • Page 11 Contents Chapter 1 Overview ..........13 About Norton 360 ........13 Chapter 2 Installation ........... 15 Installing Norton 360 ........ 15 Chapter 3 Getting Started ........17 Starting Norton 360 ......... 17 Activating Norton 360 ....... 18 Exploring the main window ......19 About Norton 360 status ......
  • Page 12 Contents...
  • Page 13 Overview This chapter includes the following topics: About Norton 360 About Norton 360 Norton 360 offers proven performance and delivers today’s fast and light all-in-one solution to protect your PC and all your online activities. It protects against viruses, worms, hackers, and botnet. With a single subscription, up to three PCs are protected.
  • Page 14 Overview About Norton 360...
  • Page 15 Installation This chapter includes the following topics: Installing Norton 360 Installing Norton 360 You can install Norton 360 from a CD, a USB drive, or from a file that you download. To install Norton 360 1 Do one of the following: If you install from a CD, insert the CD into the optical drive.
  • Page 16 Installation Installing Norton 360 2 In the Norton 360 installation page, enter the Product Key if prompted. 3 Click the Install Options link, review the options, and then click OK. 4 Click the User License Agreement link, read the agreement, and then click Close. 5 After you have read the agreement, click AGREE &...
  • Page 17 Getting Started This chapter includes the following topics: Starting Norton 360 Activating Norton 360 Exploring the main window About Norton 360 status About managing messages and alerts For more information Starting Norton 360 Norton 360 protects any computer on which it is installed.
  • Page 18 To use all of the features in Norton 360, you must first activate your product. Product activation reduces software piracy and ensures that you have authentic Symantec software. You can renew your subscription after the end of your subscription period. If you did not activate your product during installation, Norton 360 prompts for activation each time you start the product.
  • Page 19 Getting Started Exploring the main window 2 Click OK. 3 Follow the on-screen instructions. 4 In the window that appears, click Done. To activate your product from the main window 1 In the Norton 360 main window, do one of the following: If you purchased a subscription version of a retail product, click Activate Now.
  • Page 20 Getting Started Exploring the main window The main window contains the following areas that provide access to tasks and services. The following links are displayed at the top of the main window: Tasks Opens the Tasks page, which lets you run scans, check for updates, view Security History , check Vulnerability Protection and check Norton Insight...
  • Page 21 Getting Started Exploring the main window Performance Opens the Performance window which shows all installs, downloads, optimizations, detections, alerts, and instances of Quick Scan that have occurred on your computer since installing Norton 360. The window also displays a detailed graphical representation of the CPU and the memory usage by your Norton product.
  • Page 22 Getting Started Exploring the main window Status summary The System Status is on the left side of the main window. It provides an overall status of the protection categories. Your status may be Secure if your computer is secure, Attention if an area needs your attention, or At Risk if your computer is at risk.
  • Page 23 Getting Started About Norton 360 status Online Family Lets you monitor your child’s activities on the Internet. Norton Online Family may not be available with some versions of Norton 360. In such case, you may not be able to access Norton Online Family options.
  • Page 24 Getting Started About Norton 360 status Attention Indicates that your computer requires attention. At the bottom section of the Norton 360 main window, click Fix Now to resolve the security threats on your computer. At Risk Indicates that your computer is at risk.
  • Page 25 Getting Started About managing messages and alerts When your system status or protection categories statuses are marked as At Risk or Attention, you can resolve the security issues directly from the main window. To respond to security status indicators 1 In the Norton 360 main window, click Fix Now. 2 Follow the on-screen instructions.
  • Page 26 Getting Started About managing messages and alerts Norton 360 main window Alerts and other messages overall status appear at the top of the main window. The color of the message indicates its urgency. If the message color is green, your computer is protected.
  • Page 27 For more information The product documentation helps you use Norton 360. You can find the information that you need on your computer and on the Symantec Web site. Accessing Help Help is available throughout your Norton product. Help provides links to information that assists you with the specific tasks that you want to complete.
  • Page 28 Reader® installed on your computer to read the PDF. If you purchased this product as a download, the PDF and Adobe Reader are not included. You must download the PDF from the Symantec Web site and Adobe Reader from the Adobe Web site. To install Adobe Reader Do one of the following: Insert the CD into the optical drive.
  • Page 29 Getting Started For more information Accessing the Symantec Web site You can access the Symantec Web site in a browser. To access the Symantec Web site in your browser 1 Open your Web browser. 2 Go to the following URL:...
  • Page 30 Getting Started For more information...
  • Page 31 Responding to emergencies This chapter includes the following topics: Using the Norton Bootable Recovery Tool Using the Norton Bootable Recovery Tool If the installation of your Norton product fails, you can use the Norton Bootable Recovery Tool to scan and remove any security threats that prevent successful installation.
  • Page 32 Responding to emergencies Using the Norton Bootable Recovery Tool 2 In the Norton Bootable Recovery Tool window, select your language, and then click OK. 3 Read the Norton License Agreement, type your Product Key, and then click I Agree. 4 Click Start Scan. 5 After the scan is complete, remove the recovery media from the drive or USB port, and restart your computer.
  • Page 33 To access One Click Support 1 In the main product window, click Support 2 In the drop-down list, click Get Support. Availability of support varies by region. Regular telephone and Internet connection fees apply in certain countries. For full support details, please visit: www.symantec.com/globalsupport...
  • Page 34 Service and Support Solutions About Self Help About Self Help The Symantec Web site contains answers to the most common customer questions. From our Web site you can: Find help with your subscription, download, product activation, or other nontechnical issues.
  • Page 35 Speak to a support representative in real time. To contact a support representative, please visit the Symantec support Web site at the following URL: www.symantec.com/globalsupport The online support option is displayed first, followed by the contact options where you can select the type...
  • Page 36 Service and Support Solutions Contact Support...
  • Page 37 Index Account 21 main window activation 18 features 19 problems 19 options 19 troubleshooting 19 status colors 25 Adobe Reader status messages 25 installing 28 Support 19 using to view PDF 28 messages 25 alerts 25 Norton 360 about 13 installing product from 16 desktop icon 18 main window 25...
  • Page 38 Self Help 34 Settings 20 status 23–24 Status summary bar 22 Support contact 34 One Click Support 33 Phone 34 Self Help 33 Symantec Support accessing 29 Symantec Web site accessing 29 Tasks 20 user guide PDF on CD 28 opening 28...
  • Page 40 They also protect against bots, drive-by downloads, and identity theft, and are light on system resources. In addition, Symantec provides services such as online backup and PC Tuneup, and is a trusted source for family online safety. For more...

Table of Contents