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60
Installing ServiceDesk
Downloading the ServiceDesk installation file
Step
Action
Step 3
Install the ServiceDesk
application software.
Step 4
Configure the initial
ServiceDesk settings.
Downloading the ServiceDesk installation file
Process for installing the ServiceDesk application software
Table 5-1
(continued)
Description
Run the ServiceDesk installation file that you downloaded, which
opens the ServiceDesk Setup wizard.
See
ServiceDesk server computer"
When the installation segment of the ServiceDesk Setup wizard
finishes, the configuration segment starts. This segment of the wizard
lets you configure the settings for installing ServiceDesk and its
databases.
See
installation"
The installation of the ServiceDesk solution software on the Symantec
Management Platform includes the ServiceDesk installation file. You use the same
installation file to install both the ServiceDesk application software and Workflow
Designer.
In the Symantec Management Console, you can access a page that lets you
download the ServiceDesk installation file. Download this file to any computer
on which you plan to install the ServiceDesk application software or Workflow
Designer.
This task is a step in the process for installing the ServiceDesk application
software.
See
"Installing the ServiceDesk application software"
Before you begin, ensure that the ServiceDesk solution software is installed on
the Notification Server computer.
See
"About installing the ServiceDesk solution software on the Notification Server
computer"
on page 58.
To download the ServiceDesk installation file
1
In the Symantec Management Console, on the Settings menu, click Settings
> All Settings.
2
In the left pane, click Service and Asset Management > ServiceDesk >
ServiceDesk.
"Installing the ServiceDesk application software on the
"Configuring the ServiceDesk application software during
on page 88.
on page 61.
on page 59.
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