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About configuration items
About the Configuration Management Database
(CMDB)
A configuration item (CI) is a component of your organization s infrastructure
that is under the control of Configuration Management. A configuration item can
represent hardware, software, or associated documentation. For example,
configuration items can include services, servers, equipment, network components,
desktop and mobile computers, applications, licenses, telecommunication services,
and facilities.
The configuration items are modeled in the Configuration Management Database
(CMDB).
See
"About the Configuration Management Database (CMDB)"
When you work a change request, you can associate it with one or more
configuration items. ITIL recommends that each change should reference one or
more configuration items.
The Configuration Management Database (CMDB) is a repository of the information
that is related to all the components or resources of an information system. In
the ITIL context, the CMDB represents the authorized configurations of the
significant components (configuration items) of the IT environment. For example,
the CMDB can contain information about hardware, software, associated
documentation, assets, contracts, and users.
The CMDB lets you manage the resources throughout their lifecycle, which helps
your organization understand the relationships between these resources and
track their configuration.
In the Symantec Management Platform, configuration items are typically referred
to as resources.
See
"About configuration items"
The CMDB is a standard component of the Symantec Management Platform. CMDB
Solution, which is a requirement for installing ServiceDesk, provides additional
capabilities for managing the data in the CMDB.
For more information about CMDB Solution, see the CMDB Solution User Guide.
For a CMDB implementation to be successful, the CMDB must be able to
automatically discover and update information about the organization s resources.
The Symantec Management Platform provides the tools to perform these tasks.
Examples of the resource management tasks that can be performed are as follows:
Understanding ServiceDesk concepts
on page 27.
About configuration items
on page 27.
27
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