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76
Installing ServiceDesk
Database Configuration page
Option
Test
Database Configuration page
Options on the Database Connection page (continued)
Table 5-8
Description
Lets you validate the connection information that you specified.
If the test fails, check the authentication settings first. They are the most common cause
of connection failures.
This page lets you create a new Process Manager database or update an existing
one. This page appears during the ServiceDesk installation but only if you clicked
the Show Advanced Settings During Installation option on the Server Roles
page.
See
"Installing the ServiceDesk application software on the ServiceDesk server
computer"
on page 61.
You might update an existing database if you have installed Workflow Solution,
which also uses the Process Manager database. Because ServiceDesk expands the
Process Manager database, you need to update the existing database.
The Process Manager database stores the Process Manager details such as groups,
users, and permissions.
Options on the Database Configuration page
Table 5-9
Option
Server
Name
Install New Database
Update Existing
Database
Description
(Read-only) This information is obtained from your entries on
the Database Connection page. It represents the computer on
which to install the Process Manager database.
See
"Database Connection page"
Lets you install a new database during an installation or update
an existing database. If the installation detects an existing
database, then the update option is selected by default.
You might have an existing database from a previous version of
ServiceDesk or from another product that installed the Process
Manager database.
on page 75.
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