Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual page 42

42 Planning to install ServiceDesk
Upgrading to the Symantec Management Platform and ServiceDesk 7.0 from Altiris 6.x
Step Process
Step 1 Upgrade to the Symantec
Management Platform 7.0.
Step 2 Set up the environment for
the ServiceDesk application
software.
Process for upgrading to the Symantec Management Platform and
Table 4-4
ServiceDesk 7.0 from Altiris 6.x
Description
ServiceDesk requires a Symantec Management Platform 7.0 product.
During this step, you perform the following tasks:
Upgrade your Altiris 6.x product to a Symantec Management
Platform 7.0 product.
The upgrade of Altiris 6.x is managed through the Symantec
Installation Manager. You can choose the solutions to upgrade
during the upgrade process.
For more information, see the Symantec Management Platform
Installation Guide, which is available when you download the
product.
Migrate any Altiris 6.x data to the Symantec Management Platform
7.0 product.
For more information about migrating Altiris 6.x data, see
knowledge base article 44969, Migration of 6.x Data to Symantec
Management Platform 7.0. It is available at the following URL:
https://kb.altiris.com/article.asp?article=44969&p=1
During this step, you perform the following tasks:
Set up a 64-bit computer as the ServiceDesk server.
This server cannot contain an installation of Helpdesk Solution.
See
on page 47.
Add the ServiceDesk server computer to the Administrators group
on the SQL Server computer.
See
group"
Set up the SQL Server computer.
See
on page 48.
See
on page 49.
"System requirements for the ServiceDesk server computer"
"Adding the ServiceDesk server computer to the Administrators
on page 51.
"System requirements for the SQL Server computer"
"Server configuration options for the ServiceDesk installation"