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Option
Setup Database
Group Permissions
User Groups
Schedules
Application Settings
Hierarchy Categories
Process Profiles
Process Actions
Process Timelines
Reports Permissions
Portal Pages
Options on the Installation Components page
Table 6-2
Description
Configures the Process Manager database.
Sets the default permissions on the predefined user groups.
ServiceDesk permissions are almost always granted at the group level rather than at the
user level.
Installs the predefined user groups, which help organize the ServiceDesk users and let
you grant the same permissions to all the users in a group.
Groups are collections of ServiceDesk users.
Installs the default schedules, which help organize the overall ServiceDesk schedule.
In ServiceDesk, a schedule represents a certain type of schedule entry. For example, the
ScheduledChanges schedule contains entries for the changes that have been approved
and assigned a release date.
Configures the many default settings that control the behavior of all aspects of working
in the ServiceDesk portal.
Installs the predefined incident categories.
ServiceDesk uses categories to classify incidents. You can use additional levels of
classification items to further identify the incidents. The main categories and the additional
classification items are referred to as the data hierarchy.
Installs the predefined profiles.
Profiles let you categorize data by adding customizable fields, which you can use for further
sorting of data.
Installs the predefined actions, which let users take actions or launch other processes that
can help them with their tasks or processes.
Actions appear as links that are shown on the right side of Process View pages.
Adds the Process Timelines Web part to the Process View pages. This Web part displays
a graphic representation of the timeline for the process.
Sets the default permissions on the predefined ServiceDesk reports.
Installs the default ServiceDesk portal pages, which let users perform all of the ServiceDesk
functions.
In the ServiceDesk portal, a page is the entire area that appears beneath the menu bar
when you click a tab or a menu command. Most of the work in ServiceDesk is performed
in a portal page or in a form that is accessed from a portal page.
Configuring the initial ServiceDesk settings
Installation Components page
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