Adding The Servicedesk Documentation To Document Management - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

162 Distributing the ServiceDesk documentation

Adding the ServiceDesk documentation to Document Management

Step Action
Step 1 Ensure that the
documentation files are
in a folder that the
target users can access.
Step 2 Add a File Browser Web
part to a portal page
that the target users
can access.
Step 3 Edit the Web part to
specify the target
folder.
Step 4 (Optional) Make other
edits as needed.
Adding the ServiceDesk documentation to Document
Management
Process for displaying the ServiceDesk documentation in a Browser
Table 13-3
Web part
Description
If you downloaded the documentation files to a location that is not accessible
to all the users, move the files to an appropriate shared location.
Be sure to place the documentation files in their own folder, under a parent
folder that contains no other subfolders. The File Browser Web part displays
all the subfolders of the parent folder.
The portal page that you select should be accessible to the target users
only. For example, add a link to the ServiceDesk Implementation Guide on
a portal page that only the administrators can access.
The FileBrowser option is in the Catalog Zone pop-up under the UI section.
In the Editor Zone, under Property Grid, in Folder, you must specify the
parent folder of the folder that contains the documentation files. Be sure
to include the full path to the parent folder.
The File Browser Web part cannot display any files in the parent folder.
Therefore, do not specify the documentation folder as the parent.
You can edit other attributes of the Web part as needed.
For example, you might change the title of the Web part to Browse
ServiceDesk Documentation. The Title option is in the Editor Zone pop-up
under the Appearance section.
If you choose to make the ServiceDesk documentation available to your users,
you can download it to a shared network drive or other location. After the
download, you must provide a means for the users to access the documentation.
You can do so by adding the documentation files to a document category and
providing access to those files from a category browser Web part.
You can set permissions on the category or on the document files so that only the
appropriate users can access the documentation.
Other options are available for providing access to the documentation from within
the ServiceDesk portal.
See "Making the ServiceDesk documentation available to users" on page 157.