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Managing security, users, roles, groups, and permissions
About group-level permissions
Permissions level
User
Group
Permission
Organizational unit
About group-level permissions
permission to view the article. In this case, the user s specific permission overrides
the group setting, and the user is able to view the article.
ServiceDesk permissions hierarchy
Table 10-1
Description
Any user of the portal who can log on.
Users can have permissions assigned to them. User can also inherit permissions from the
groups and organizational units to which they belong.
A collection of users.
For example, the Support I group might contain all the level 1 support technicians. The KB
Editors group might contain all the people who can review and edit knowledge base articles.
Users can be members of multiple groups.
ServiceDesk permissions are almost always granted at the group level rather than at the
user level.
See
"About group-level permissions"
Permissions control the access to and use of the ServiceDesk portal. What users can view
and what actions they can perform are based on permissions.
For example, permissions may grant access to certain functions within ServiceDesk, such
as the ability to create users. Or permissions may grant or deny access to view and edit
articles in the knowledge base. Access to everything in ServiceDesk is controlled through
permissions.
A collection of users or groups.
An organizational unit is generally a very large group. For example, an organizational unit
may be a department, office, or division of an organization.
The ServiceDesk organizational units do not correspond to the Active Directory organization
units.
Groups are collections of ServiceDesk users. The use of groups lets you assign
permissions more efficiently and helps simplify the ongoing administration of
ServiceDesk permissions. Instead of assigning permissions to each user
individually, you can specify the permissions for a group. The permissions for a
group are valid for each user who is a member of that group. ServiceDesk
permissions are almost always granted at the group level rather than at the user
level.
on page 142.
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