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About ServiceDesk authentication
Method
Native authentication
Active Directory
authentication
About adding users from Active Directory
When you apply permissions to groups, you do not have to edit the permission
settings for the individual users. The permissions changes that you make at the
group level are updated for every user who is a member of that group.
You can use the default groups that are provided with ServiceDesk, create new
groups, or import groups from Active Directory during the ServiceDesk installation.
For more information, see the lists of default permissions in ServiceDesk in the
ServiceDesk User Guide.
The method for authenticating the users who log on to ServiceDesk is defined
during the ServiceDesk installation. The authentication method can also be defined
in the Process Manager Active Directory Settings section in the ServiceDesk
portal master settings. Your organization can use native authentication or Active
Directory (AD) authentication.
See
"Process Manager Authentication page"
Authentication methods for ServiceDesk users
Table 10-2
Description
With native authentication, users are authenticated against the Process Manager database.
This authentication method requires that you create user accounts in ServiceDesk.
With Active Directory authentication, a mixed mode authentication is used. AD users are
authenticated against Active Directory. Any users who are not found in Active Directory
are authenticated against the Process Manager database (native authentication).
When Active Directory authentication is selected, the AD users and groups are imported
to ServiceDesk during the installation and subsequent synchronizations. The imported
users and groups are stored in the Process Manager database. However, AD passwords
and other sensitive information are not stored in the Process Manager database.
See
"About Active Directory synchronization"
You can connect to additional Active Directory servers or edit the settings for an existing
server. These options are available on the AD Servers page, which is accessed from the
Admin menu.
See
"About managing Active Directory servers in ServiceDesk"
When your organization uses Active Directory (AD) authentication, the AD users
and groups are imported to ServiceDesk during the ServiceDesk installation and
Managing security, users, roles, groups, and permissions
About ServiceDesk authentication
on page 79.
on page 173.
on page 176.
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