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Customizing the
ServiceDesk portal
This chapter includes the following topics:
About the ServiceDesk portal
The ServiceDesk portal is a Web-based interface that provides access to the
ServiceDesk application software. The users of ServiceDesk access the portal from
their Web browsers and use it to run the workflow processes and perform other
ServiceDesk activities.
Examples of the tasks that users can perform in the ServiceDesk portal are as
follows:
When you log on to ServiceDesk, the permissions that you have been granted
determine the elements of the portal that are available to you. If you cannot access
About the ServiceDesk portal
About customizing the contents of ServiceDesk portal pages
About customizing forms
About the Customer Satisfaction Survey
Administrators can configure settings for the appearance, operation, and
management of the portal.
Users can create incidents and view knowledge sources such as the knowledge
base.
Process workers can work on incidents, create and work on tickets for other
processes, contribute articles, and participate in discussions.
Chapter
11
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